Job Description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Responsible To: Profit and Asset Protection Manager
Department: Profit and Asset Protection
Location: Kingsway Distribution Centre
Hours: Monday – Friday 40 hours per week
Salary & Benefits: Competitive/Staff shop/discount

Reception Responsibilities:
• Manage front of house security/reception area answering calls, emails and enquries
• Welcome visitors, contractors, and staff to the site in a courteous manner
• Make sure the reception and waiting area remains clean, organised and professional
• Manage visitors and contractors against booking system, making sure identification is checked, they sign in and appropriate access is provided
• Ensure strict controls of vehicles permitted to enter the site, correctly logged and parking in authorised spaces
• Control and issue keys and access cards in line with site policies and procedures

Security Responsibilities:

• Monitor access control, CCTV and security systems to prevent unauthorised access to the site
• Control entry and exit to the site in line with company policies and procedures
• Conduct identification and authorisation checks for staff, visitors and contractors
• Respond appropriately to security incidents, emergencies and fire alarms
• Escalate incidents and concerns to the duty Security Supervisor
• Maintain accurate incident logs, handovers and security records
• Maintain strict confidentiality of sensitive information and company data
• Review CCTV evidence as necessary to complete site audits as direct by the DC Profit & Asset Protection Manager
• Provide operational support to the wider security team across the site when required
• Assist with gatehouse duties, patrols, search procedures, access control during periods of increased operational demand
• Complete any ad-hoc tasks as directed by the DC Profit & Asset Protection Manager

Skills/Experience/Knowledge needed:
• Previous experience in a reception, customer service or security role
• Professional and confident telephone manner
• Strong communication skills, both oral and written
• Strong knowledge of Microsoft packages, including Excel and Outlook
• Strong attention to detail and ability to follow procedures
• Willingness to form strong relationships within a team is key
• Full training provided

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD