Job Description

Overview

Enforces rules and regulations to preserve the safety of persons and property and provides public assistance on Zoo and Zoombezi Bay properties.

Position pays $19.68-$24.00 Depending on Experience!

The schedule for this role is from 3 pm to 11:30 pm, Wednesday through Sunday.

Responsibilities

Communication and Coordination:

• Positive attitude with a commitment to excellent service and upholding guest service standards.
• Communicate clearly and professionally using all Zoo radio systems.
• Monitor the closed-circuit television system for unusual activity, reporting concerns to the appropriate personnel.

Emergency Response and Safety:

• Assist guests and team members with security and safety issues and general information.
• Attends to any team members or guests that are injured until medical personnel arrives using trained CPR, ERT and AED zoo practices.
• Active participant in the Emergency Response Plan (ERP) and successfully pass a semi-annual ERP test.
• Maintains alertness to potentially abnormal conditions and responds appropriately.
• Investigates all accidents, to include full documentation for crash reports.

Security and Surveillance:

• Patrols Zoo, Zoombezi Bay, and Safari Golf Course grounds during open and closed hours to ensure team member, guest, and animal safety and to assist with guest questions.
• Patrols parking lots and directs traffic.
• Patrols buildings and grounds in designated areas, checks animal doors and windows for security, locks doors, operate intrusion detection systems, and turns out lights.
• Assists Animal Care Department with nightly temperature checks.
• Checks all pumps and electrical equipment on park grounds as requested and report operating failure.
• Maintains full understanding of Security Check Point and Dispatch operations.
• Escorts team members with deposits from various Zoo and Zoombezi Bay departments to Finance.

Administrative Duties:

• Completes and maintains daily duty log, incident reports, worker’s compensation documents, first aid documents and any other required paperwork.
• Responsible for maintaining accountability of all issued equipment.
• Always maintains the confidentiality of sensitive information.
• Successfully pass special response team qualification, semi-annually.

Organizational Commitment:

• Constantly strives to further the mission of the organization and avidly supports the Columbus Zoo Family of Parks.
• Implements sustainable practices in daily tasks whenever possible.

Qualifications

Educational Requirements:

• High school diploma or equivalent required.
• Two or Four-year degree in related field or 2 to 4 years of law enforcement, military or relevant experience preferred.

Communication:

• Strong verbal and written communication skills required.

Technical Skills:

• Minimum of 1 year of security or related experience required.
• First aid, CPR, ERT, and AED certification required within 6 months of placement in position.
• Ability to think and act quickly, with good judgment, in all situations, including emergencies.
• Basic computer skills preferred.

Other Requirements:

• Ability to be alert to potentially abnormal conditions.
• Ability to successfully pass a semi-annual Emergency Response Plan test required.
• Ability to successfully pas a special response team (SRT) qualification semi-annually
• Ability to work a flexible schedule including evenings, weekends and holidays required.
• Ability to plan and organize work in an efficient and cost-effective manner and without direct supervision required.
• Ability to provide excellent guest service and adhering to organizational standards
• Ability to develop and maintain cooperative working relationships with all Columbus Zoo Family of Parks (CZFP) team members and contacts regarding company business required.
• Ability to adhere to standard operating procedures including but not limited to safety protocols required.
• Possession of a valid state issued motor vehicle operator’s license, and a good driving record required.
• Proof of negative TB screening prior to commencing work and annually thereafter required.
• Ability to adhere to the CZFP drug-free workplace policy including but not limited to pre-employment, random, post-accident, reasonable suspicion, and follow-up treatment required.
• Ability to successfully complete a criminal history background check annually required.