Job Description

About the role

This role is critical for the successful management & delivery of network security services, spanning across multiple vendors and technologies. Working on the front line supporting customers from one of our state of the art Operations centres. Being passionate about customer services and having hands on experience of network security is essential.

Our Security experts are responsible for the in-depth diagnosis and resolution of network security incidents. Our people maintain our customer's services, ensuring their business continuity is maintained and ensuring our reputation as a world leading MSSP is upheld.

What you’ll be doing

• Form an integral part of our 24*7 shift team providing security in-life technical support.
• Be a Professional for a wide range of technologies & security products.
• Detect, respond and resolve security incidents, problems and changes within the operational environment.
• Provide 3rd line support, responsible for the high priority incident while resolving within the agreed SLA. .
• Be the operational SPOC for our customer contract teams.
• Provide technical escalation support to team members.
• Responsible for new customer on-boarding and the AIS of new product’s..

Essential Skills / Experience

• Extensive hands-on experience working on the following technologies; Zscaler Proxy , PAW’s, Firewalls , NGFW, SDWAN, IPS/IDS, load balancers.
• IPS policy management, signature tuning.
• Knowledge of device health monitoring tools and systems.
• Stakeholder management and ability to work under pressure.

Desirable Skills / Experience

• Effective oral and written communication skills.
• Knowledge of Cyber Security domains will be an added advantage.

Our Package

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.