Job Description

Compensation

• Competitive pay based on experience, qualifications, and performance.
• Pay rate is negotiable depending on patrol experience, report writing ability, technology proficiency, and overall security background.

Security Patrol Officer – HOA Communities

We are seeking experienced Security Patrol Officers to provide professional security services for HOA and residential communities throughout California.

Requirements:

• Previous security patrol experience required.

• Experience working in HOA, gated, or residential communities preferred.

• Ability to enforce property rules and issue citations when necessary.

• Comfortable approaching individuals and asking trespassers to leave private property in a professional and respectful manner.

• Strong observation and situational awareness skills.

• Excellent verbal and written communication skills.

• Ability to make quick decisions and exercise sound judgment in dynamic situations.

• Strong customer service skills while maintaining authority and professionalism.

• Reliable, dependable, and able to work independently.

Technology Requirements:

• Comfortable using security reporting and patrol applications on a smartphone.

• Ability to take and upload photos through a security app.

• Ability to write detailed incident reports and daily activity reports using a mobile device.

• Experience using GPS navigation and location-based patrol technology.

• Basic computer and mobile technology proficiency required.

Job Duties:

• Conduct vehicle and foot patrols of HOA and residential communities.

• Monitor common areas, amenities, pools, parks, and community facilities.

• Enforce HOA rules and regulations.

• Issue warnings and citations as directed by property management.

• Respond to suspicious activity, disturbances, and resident concerns.

• Document incidents with detailed reports and photographs.

• Monitor gates, access points, and community property.

• Maintain a visible security presence to deter criminal activity and policy violations.

Qualifications:

• Valid California Guard Card.

• Valid driver's license with a clean driving record.

• Ability to work evenings, weekends, and holidays as needed.

• Must be able to stand, walk, patrol, and work outdoors for extended periods.

We are looking for confident, professional officers who are comfortable using technology, can think critically under pressure, and take pride in protecting residential communities.

A Signal Patrol Guard will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various mobile security services while operating company patrol vehiclethat reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
• Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
• Consistently communicates with the Advanced Patrol Guard and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
• Will be assigned a vehicle that guard is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.
• Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.

Requirements:

• 21 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have valid driver’s license and good driving record
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.