Job Description

The Security Operations Team Leader oversees the organization’s and contributes to the stability and resilience of IT infrastructure, ensuring the security, availability, and compliance of all systems.

The role combines deep security expertise with leadership responsibilities, guiding the implementation of secure and compliant technology solutions aligned with DORA and PCI-DSS requirements, protecting information assets, and building the SecOps function from the ground up.

Main Accountabilities:

• Builds and leads the Security Operations function, defining processes, tools, and ways of working, ensuring efficient workflows, incident response, and alignment with business and cybersecurity requirements.
• Oversees secure design, implementation, and performance of infrastructure, including hardware, software, cloud, and virtualization environments.
• Ensures system security, availability, and compliance through monitoring, IAM, vulnerability management, and adherence to best practices.
• Acts as escalation point for incidents, supports response and remediation, and maintains proper documentation.
• Manages the relationship and interface with the external Managed SOC provider, including SLA monitoring, alert triage, and escalation paths.
• Mentors team members and collaborates with leadership on security strategy and long-term technology planning.

Requirements

Education, Experience and Technical Skills

• Bachelor’s degree in Computer Science, Information Technology, Electrical & Computer Engineering, or a related field.
• Master’s degree in a relevant field will be considered an asset.
• Minimum 6 years of experience in IT infrastructure, systems engineering, or security operations.
• At least 2 years in a supervisory or team leadership role.
• Experience in security operations, incident handling, or cybersecurity practices is required.

• Experience with VMware vSphere, Windows Server (2012 or newer), and enterprise networking (TCP/IP, routing, DNS, firewalls).
• Familiarity with security monitoring tools (SIEM), endpoint protection, and log management solutions.
• Proficiency in Microsoft technologies and cloud services (Azure AD, MFA, Microsoft Defender, SharePoint Online, device management).
• Understanding of identity and access management (IAM) and security best practices.
• Familiarity with Cisco networking equipment, virtualization, and data center operations.
• Basic knowledge of vulnerability management and cybersecurity frameworks is considered an asset.
• Knowledge of DORA and PCI-DSS regulatory frameworks and their operational implications.
• Experience in database systems administration will be considered an asset.
• Excellent verbal and written communication skills in English and Greek.
• Strong documentation skills and ability to manage IT and security operations within defined SLAs.

Competencies

• Ownership and accountability, responsibility for decisions and commitment to results
• Adaptability and innovation, openness to change and continuous learning
• Customer focus, understanding needs and building strong relationships
• Proactivity and initiative, problem solving and opportunity identification
• Professional ethos, alignment with values and compliance standards
• Collaboration, teamwork and effective stakeholder relationships
• Business and strategic thinking, growth opportunities and long-term planning
• Leadership, role modeling, high standards and performance recognition