PCCW

Security Operations Specialist

PCCW  •  Hong Kong, HK (Onsite)  •  13 days ago
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Job Description

Responsible Domains as below:

1. Monitoring & Detection

  • Monitor security alerts from various sources, including SIEM (Security Information and Event Management), EDR (Endpoint Detection and Response), firewalls, and IDS/IPS systems.
  • Triage incoming alerts to distinguish between benign events and genuine security incidents.
  • Maintain and tune use cases within the SIEM to reduce false positives and improve detection capabilities.

2. Incident Response & Management

  • Lead the technical response to security incidents, including malware outbreaks, ransomware, phishing campaigns, data leaks, and unauthorized access.
  • Perform digital forensics, including disk and memory analysis, to determine the root cause and scope of an incident.
  • Contain, eradicate, and recover from security incidents, ensuring business continuity.
  • Document every step of the incident lifecycle, creating detailed after-action reports and timelines.

3. Threat Hunting & Analysis

  • Proactively search for signs of advanced persistent threats (APTs) or malicious activity that may have evaded existing security controls.
  • Analyze threat intelligence feeds to understand the current threat landscape and anticipate potential attacks against the organization.

4. Communication & Reporting

  • Communicate technical findings to non-technical stakeholders, including management and legal teams, during active incidents.
  • Prepare post-incident reports that include root cause analysis, lessons learned, and remediation recommendations.
  • Escalate critical incidents according to the incident response plan.

5. Process Improvement

  • Recommend and implement improvements to security tools, policies, and playbooks based on lessons learned from incidents.
  • Collaborate with the IT and Development teams to ensure vulnerabilities are patched and configurations are hardened.



Qualifications & Requirements

  1. Education: Bachelor’s degree in Computer Science, Information Security, Cybersecurity, or a related field (or equivalent practical experience).
  2. Experience: 3+ years of experience in information security, with a focus on incident response, security operations, or threat analysis.
  3. Tools: Proficiency with SIEM platforms (e.g.,ELK), EDR tools (e.g., CrowdStrike, SentinelOne, Defender ATP), and NDR tools (e.g., Darktrace).
  4. Forensics: Experience with digital forensics tools and techniques (e.g., EnCase, FTK, Volatility, Autopsy) is a plus.
  5. Operating Systems: Deep understanding of Windows and Linux operating systems, including logging mechanisms, file systems, and common persistence mechanisms.
  6. Cloud: Familiarity with cloud security and incident response in AWS, AliCloud, or GCP environments.
  7. Scripting: Proficiency in scripting languages such as Python, PowerShell, or Bash for automation and log analysis.
  8. Frameworks: Solid understanding of the Cyber Kill Chain, MITRE ATT&CK framework, and NIST incident response lifecycle.
  9. Analytical Thinking: Exceptional problem-solving skills and the ability to think like an attacker.
  10. Communication: Excellent written and verbal communication skills; ability to explain complex technical issues to a non-technical audience.
  11. Stress Management: Ability to remain calm and methodical under pressure during active security breaches. Must be willing to work during non-office hours and ad-hoc request during incident support.
  12. Certifications (Preferred but not mandatory)
  • GIAC Certified Incident Handler (GCIH)
  • Certified Information Systems Security Professional (CISSP)
  • CompTIA Security+
  • Certified Ethical Hacker (CEH)
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
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