Job Description

Job Title: Security Operations Manager ( Must have NC Security Licensure and Valid Drivers License)

Salary Range: $78K -$81K, plus annual incentive (weekly pay, pay advance before pay day, free uniforms, great benefits!)

Are you a leader with 5-7 years of experience in security operations management, law enforcement, or public spaces administration? Block by Block is seeking a Security Operations Manager to oversee one of our Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience.

Key Responsibilities:

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Ideal Candidate Traits:

• Has a solid work history with at least 5-7 years of experience.
• Has supervised a team of people.
• Outgoing, positive, and personable.
• Thrives in dynamic environments and enjoys varied tasks.
• Enjoys working outside in varying weather conditions.
• Loves interacting with people and making their day.
• Is a problem solver and innovator.
• Strong communication and narration abilities.
• Understands Quality Assurance and exceeds client and team expectations.
• Has a "do what is right" mindset with strong integrity.
• Decisive and able to make quick, effective decisions.

Mission Statement "At Block by Block we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer and cleaner. With nearly 3,000 employees nationwide Block by Block large enough to provide lots of opportunities, but small enough to have your work noticed. Our Mission Statement is as follows: "With pride, we make public spaces friendly and vibrant for the communities we serve.""

Career Growth Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an ambassador.

Employee Satisfaction But don't just take it from us, here's what our colleagues think from our Fall 2024 Employee Satisfaction Survey:

• 95.2% are happy that they selected Block by Block to work with
• 91.2% of employees would recommend Block by Block to a friend or family member looking for a job
• 91.9% of employees believe their direct supervisor is approachable and supportive
• 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier)"

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

• High School Diploma Required, College or Extended Education preferred.
• Minimum of 5 years security operations management experience.
• Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
• Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
• Excellent Communication Skills
• Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.