AVERT Operations Manager
Key Responsibilities:
Lead and develop a 24/7 Incident monitoring team supporting regional operations
Drive performance through metrics, KPIs, and continuous improvement mechanisms
Ensure operational excellence across alarm monitoring, access control, and video surveillance
Own shift accountability, staffing models, and workforce planning
Act as escalation point for high-severity incidents impacting employees, facilities, or operations
Lead coordinated response efforts across multiple regions and stakeholders
Ensure clear, concise, and timely executive-level communications
Conduct post-incident reviews and drive corrective actions
Oversee real-time monitoring of global events including geopolitical risks, civil unrest, and natural disasters
Translate intelligence into actionable insights for business stakeholders
Partner with regional teams to assess and mitigate operational risk
Collaborate with Legal, HR, Workplace Health & Safety, and Corporate Security teams
Build relationships with external partners including law enforcement and emergency responders
Support executive protection and large-scale event security operations
Leverage technology and automation to improve response times and reduce risk
Drive standardization across global GSOC locations
Hire, coach, and develop security professionals at scale
Foster a culture aligned with the client's Leadership Principles (Ownership, Dive Deep, Bias for Action, Deliver Results)
Lead through data, accountability, and continuous feedback
Basic Qualifications:
2+ years of experience in security operations, GSOC, or related field
2+ years of direct people management experience
Experience managing operations in a 24/7 environment
Strong analytical and problem-solving skills with a data-driven mindset
Proven ability to manage high-pressure incidents and make critical decisions
Preferred Qualifications:
Experience in a large-scale, global corporate environment
Familiarity with intelligence analysis and global risk monitoring
Experience with systems such as Lenel and incident management platforms
Associate’s degree or equivalent experience
Industry certifications (CPP, PSP, CISSP)
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
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“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Securitas knows Security. It is our only business. As The Leader in Protective Services, we invest in people, knowledge and technology to deliver customized, cost-effective and class-leading solutions. Our parent company, Securitas AB, is a global company headquartered in Stockholm, Sweden and employs over 370,000 people in 58 countries. Securitas USA, and its 95,000 employees and more than 500 branch managers, is the most locally-focused security company in the United States.
With a 91% customer retention rate, Securitas is the only organization capable of providing security expertise and solutions across the Six Pillars of Protective Services; specifically: On-Site, Mobile, and Remote Guarding; Electronic Security, Fire & Safety, and Corporate Risk Management. Through our class-leading Securitas Operation Center and by leveraging the largest Mobile footprint in North America, Securitas is now also delivering Integrated Guarding, a customizable and cohesive security solution.
Interested in joining Securitas? Every day more than 10,000 organizations around the world rely on Securitas professionals to keep their human, property and intellectual assets safe and secure. Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. We offer a broad range of employment opportunities, including security professionals, branch managers, business development staff, and a wide variety of management and leadership roles. Our core values are Integrity, Vigilance and Helpfulness. If you live by these values, we’re looking for you to join us!
