Job Description
The Security Operations Center (SOC) Team Member supports 24/7 monitoring and response operations for Circle K stores across multiple divisions. This role is responsible for real-time alarm monitoring, incident response, dispatch coordination, and remote troubleshooting of security systems.
You will play a critical role in protecting store employees, assets, and operations by responding quickly and accurately to security events. This position operates in a fast-paced, high-volume environment and requires strong attention to detail, sound judgment, and the ability to remain calm under pressure while strictly following established procedures.
This role offers hands-on experience with enterprise-level alarm monitoring, video surveillance, and incident management systems, with opportunities for growth and advancement. Ability to work different shifts if needed and this position is a shift position.
ESSENTIAL JOB FUNCTIONS
- Monitor and respond to security alarms including robbery, burglary, panic, and system trouble signals
- Prioritize alarms based on severity (P1 vs. non-P1) and follow defined response procedures
- Dispatch law enforcement, fire departments, and service vendors as required
- Monitor live and recorded CCTV video using enterprise surveillance systems
- Perform remote troubleshooting for alarm panels, cameras, DVRs/NVRs, and access control systems
- Support store personnel via phone and email with security-related issues
- Document incidents accurately and maintain detailed records in security systems
- Monitor and manage access control systems, including user access and event review
- Maintain and update subscriber, site, and system records
- Follow Standard Operating Procedures (SOPs) and escalation protocols without deviation
- Communicate effectively with internal teams to ensure continuity of operations
REQUIREMENTS
- Experience in a SOC, alarm monitoring, or related field preferred (strong entry-level candidates will be trained)
- Experience with alarm platforms (Micro Key, SIMs, DICE or similar) preferred
- Familiarity with CCTV systems (3xLogic, Hikvision) and access control systems is a plus
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple tasks in a high-volume environment
- Strong attention to detail and decision-making accuracy
- Ability to strictly follow procedures without deviation
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Must be able to work assigned shifts in a 24/7 environment (nights, weekends, holidays)
WHAT SUCCESS LOOKS LIKE
- Responds to alarms quickly, accurately, and consistently
- Follows SOPs without shortcuts or deviations
- Maintains composure during critical or high-volume situations
- Communicates clearly and professionally with stores and first responders
- Produces accurate, detailed incident reports
- Contributes to a reliable, high-performing SOC team
PHYSICAL DEMANDS
- Ability to sit and monitor systems for extended periods
- Frequent use of computers, phones, and monitoring equipment
- Occasional lifting up to 40 lbs
ADDITIONAL NOTES
- Experience in multi-site retail or high-volume monitoring environments is a strong plus
- This is a fast-paced, high-responsibility role directly impacting store safety and operations
- Job duties may evolve based on operational needs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
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