Job Description

The Greeter/Security Staff position involves providing consistent, welcoming and secure experience to both internal staff members and patients. The Greeter will actively welcome patients and other visitors to the sites and invite them to check in for their appointments via the Kiosks or front desk, as appropriate. They will work with patients to enhance the customer experience and build relationships. The Greeter will inform patients of agency priorities and initiatives while supporting the patient’s usage of the kiosk. They will aid the patient in way finding or directions to the correct waiting areas including for the lab, urgent care or other clinical services. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

ROLE AND RESPONSIBILITIES

Customer Service / Greeter Duties:

• Warmly greet and assist patients, visitors, and vendors upon arrival.
• Provide directions and facility information with professionalism and courtesy.
• Encourage and assist patients with kiosk sign-in; redirect to front desk as appropriate.
• Answer general inquiries and assist with wayfinding inside the facility.
• Maintain a calm and professional demeanor in high-stress or emotional situations.

Security Duties:

• Monitor entrances, exits, and public areas (including parking lot) for suspicious behavior or safety concerns. Ensure all non-staff members have left the facility at close of operations (as applicable).
• Politely and professionally, enforce facility policies, including access control.
• Work closely with site management and staff to prevent potential incidents.
• Respond to incidents, disturbances, or emergencies in accordance with procedures.
• Report and document security incidents and unusual activity.
• Assist with de-escalation and coordinate with law enforcement or emergency responders as needed.

QUALIFICATIONS

Required Skills and Education

• Associates degree, Medical Assistant or other applicable certification
• Relevant customer service and site security experience

• Ability to remain calm and courteous under pressure
  • Excellent observation skills
  • Excellent interpersonal and verbal communication skills
  • Proven ability to Multi Task
  • Problem Solving and critical thinking skills a plus
  • Bilingual Skills required (Spanish)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Hours will vary; our schedules range Monday-Friday from 7am-7pm and weekends.
• Must be able to stand for extended periods.
• Must be able to operate computer or tablet.

Confidentiality of Information

Confidentiality of patient and business information is a requirement. Confidentiality must be maintained according to CHC policies

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Location:

Connecticut Pediatrics @ CHC - Hartford

City:

Hartford

State:

Connecticut

Time Type:

Full time