Job Description

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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

The Security Officer will be responsible for securing the premises and personnel by patrolling and inspecting inside and outside of the exhibit, protecting against fire, theft, vandalism, employee/ guest injury, illegal activity and/or inappropriate guest/employee activity in accordance with company policies and procedures. This role will promote good working relations through courteous, helpful, and professional contact with employees, visitors, guests, and vendors/contractors. Reports directly to the Security Manager.

Variable Role: This is a variable position. There is no set schedule or availability of hours. Work is offered to those who are available to accept it. We are currently seeking candidates with flexible evening and weekend availability. Shifts will be communicated and once accepted, shifts must be worked as assigned, in compliance with company policy. Candidates must be 18 years of age or older to be considered.

Job Responsibilities:

• Complete all daily reports, incident reports, supplemental reports, and other written, electronic documents pertinent to the day-to-day activities of assigned tasks.
• Monitors, enforces, and reports violations of company rules, company policies, and applicable Local/ State/ Federal laws.
• Monitor and control guests entering and exiting the venue.
• Interact with guests and employees in a professional manner and engage with local law enforcement agencies as required.
• Respond to reports of guest or employee injury or illness and provides First Aid, CPR, and use AED as needed.

​● Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.

• Direct evacuations during emergencies and assist guests as needed.
• Escort security vendors and/or employees with money pick up and drop offs.
• Maintain cleanliness and appearance of the venue. Cleaning assignments may be made for designated areas of responsibility before, during, and after operational hours.
• Exhibit a high degree of motivation toward providing guest satisfaction by displaying a friendly approach to service guests. In addition, the Security Officer must be able to deal with many guests and/or employees each day in a positive and friendly manner.
• Must be flexible to work at different positions and must be knowledgeable of all workstation requirements and functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Qualifications:

• Minimum 1 year of experience in Security.
• Proficiency in English, verbal, and writing.
• Strong verbal, written, and interpersonal communication.
• Customer service driven with outstanding communication and active listening skills.
• Excellent problem-solving and multitasking skills.
• Must have previous computer experience and excellent verbal and written interpersonal skills to write incident reports.
• Solution-oriented and not stopped by “paper walls”.
• Have full and open availability and can work any shift including weekends and holidays.
• Demonstrated work experience in the entertainment/ hospitality/ military/ law enforcement environment.
• High School or GED graduate.

Desired Qualifications:

Prior work experience in an exhibit, attraction, theme parks, museum, recreation facility, or other public space.

• Bilingual, especially but not limited to English and Spanish.
• Willingness to work outside the comfort zone to assist guests or fellow team members.
• Ability to adapt Meow Wolf knowledge to any situation.
• Fluid to change, adaptable.
• Adult + Child + Infant CPR, AED, and First Aid certification.
• TAM/TIPS Certification.

Essential Skills & Abilities:

• Observant and situationally aware.
• High attention to detail.
• Possess customer service/ guest aptitude with excellent communication and active listening skills.
• Ability to greet and interact with guests in a friendly and helpful manner.
• Must possess social perceptiveness to assess and understand other’s reactions and behaviors.
• Ability to work flexible hours.
• Strong sense of responsibility, a professional presentation, and attitude.
• Ability to patrol property for 8-9 hours at a time.
• Ability to define problems and draw valid conclusions.

Work Environment and Physical Demands:

Work Environment:

This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. Will require work outside often in extreme weather conditions.

Physical Demands:

• Moving in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position for prolonged periods.
• Repeating motions that may include the wrists, hands and/or fingers.
• Positioning or moving objects up to 20 pounds.

The employee will comply with company and OSHA standard workplace safety protocols.

Work Schedule: We are looking for those who have evening, weekend and holiday availability.

Supervisory Responsibility:

This position does not require supervisory responsibility.

Travel:

No travel is required for this position.

Other Duties:

Please note this job description.

This position is represented by the Meow Wolf Workers Collective/Communications Workers of America.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions

Please visit www.meowwolf.com/careers for more information.