Job Description

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

The primary purpose of this position is to maintain a safe and secure Resort.

EDUCATION and/or EXPERIENCE:
High School Diploma or GED and a minimum of 1 year previous law enforcement, security, emergency services or military experience required or an equivalent combination of education and experience. Background in hospitality or customer service environment preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Identify, fix or report any unsafe conditions or equipment.
• Respond to incidents/accidents on property and conduct thorough investigation.
• Ability to effectively and clearly interview, gather and document statements as needed in an investigation in a detailed and professional manner.
• Strong attention to detail and accuracy are required.
• Must have solid PC skills, including Microsoft Office applications and internet savvy.
• Write and distribute detailed reports using standard department format.
• Thorough and detailed vehicular and/ or foot patrol of all resort properties as directed.
• Knowledge and ability to use CCTV systems resort-wide and familiarity with alarm systems and keyless entry systems preferred.
• Conduct bag and package checks as directed by supervisor or management.
• Control access to property.
• Must be able to read and follow maps and directions.
• Issue keys to Employees and maintain key logs.
• Accountable for use and care of all issued equipment.
• Escort Employees, guests, and members to parking lots as requested.
• Inspect fire and other safety equipment.
• Ability to learn and work the resort fire alarm and burglar alarm systems.
• Handle lost and found items (including, logging, storing, releasing, and shipping).
• Respond to guest calls and inquires of lost or forgotten property. Follow up to completion as directed.
• Use telephone and two-way radio to receive and dispatch calls.
• Maintain daily shift logs, vehicle logs, equipment inventory logs completely and accurately.
• Direct traffic as requested.
• Distribute paychecks.
• Must be able to work varied and/or extended shifts, including days, evenings, overnights, weekends and holidays.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit and talk, see or hear. The employee is frequently required to use hands and fingers, handle or feel; carry; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee may sometimes be required to run or jog. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, work in low light, darkness and overnight environments.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate but may become high in some areas.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.