POSITION PURPOSE

The Security Officer will take an active role in the Security Management Program which provides for the safety andwellbeingof all individuals associated with the facilities of MercyOneMedical Center (MMC)Assistspatients and visitors with directions and informationActivelydemonstratesthe organization’s mission and corevalues andconducts oneself at all timesin a manner consistent with these values.

According to prescribed procedures, patrols various areas of the Hospital facilities and grounds and acts to deter loss of hospital, associate,patientand visitor property, by intercepting unauthorized individuals and investigating unusual incidentsAssiststomaintainorder as neededWhile on patrol, examines doors,windowsand gates to ensure they are secure, inspects equipment and machinery toascertainif tampering has occurred and reports all irregularities.

The Security Officer alsoprovides forvariouslower-levelmaintenance activities to beaccomplished

SCOPE OF SERVICE

Customers served include patients, visitors, families, associates, physicians, hospital departments, volunteers, vendors, law enforcement personnel,morticiansand various other MercyOneMedical Center campus users.

ESSENTIAL FUNCTIONS

Provides various security-related services in a professional and courteous manner.

Provides protection to Mercy Medical Center, itsequipmentand supplies against hazards of fire, theft, damage, or other unsafe or illegal situations.

Patrols assigned areas of facilities and grounds on foot or in motorized vehicle according to established schedule and investigate unusual occurrences and to deterpossible theft,vandalismand physical violence and to detect unauthorized vehicles or persons on Medical Center propertyIntercepts unauthorized individuals on hospital grounds.

Enforces MMC’s parking policy in a fair andequitablemanner.

Checks to ensure hospital entrances, doors, gates, and windows are securely locked and inspect equipment, machinery, alarms, and sprinkler systems and so forth to ensure itareproperly working. Notifiesappropriate personnelof problems as necessary

Demonstrates ability to manage a security related incident ifwarrantedand investigateincidents thoroughlyin order toobtain related evidence necessary to provide documentation.

Mayparticipateand/orassistin the management of non-physical and physical situations involving patients, visitors, staff, etc. using de-escalation techniques, whileremainingcalm, exercising judgment, and avoiding unnecessary physical force and abusive language to ensure the safety of all concerned.  This will potentially involve holding/restraining individuals who may be violent in nature.Assistsclinical staff in the application of clinical restraints. Able to converse with patients of all diagnoses forextendedperiod of time

Responds to stat callsregardingcampus emergency situations, fire, theft, endangerment of life and property, Dr. Strong, Code Silver, suspicious activity asrequired

Operates all security related equipment efficientlyEquipment includes theclosed circuittelevision system, portable walkie-talkie, hospital security vehicle, and the hospital switchboard.

Recordsactivities and responses on the daily report form, completing maintenance requisitions and incident reports asrequired Reports incidents orapparentpotential loss of hospital, associate, patient or visitor propertythoroughfire,theftor vandalism.Maintainschronological log notingsignificant events, prepares supplementary reports asrequired

Reports violations of public law and infractions of Mercy’s policies and practices to Security Supervisor oranotherdesignee.

Assistspatients and visitors with directions and information; minor automotive difficulties such as dead battery, flat tire, weather related difficulties, locked out of vehicle, out of fuel,etc. Escorts associates,visitorsand patients to hospital parking lots, as requested

Provides forthe maintenance and cleanliness of MMC’sfleetvehicles, service vehicles, and various departmental vehicles.

Performs various maintenance procedures in a safe, efficient mannerat all times,giving proper consideration tourgencyofsituationat hand.

Shovels snow, uses snowblower, transports 50-pound bags of salt and spreads salt as needed.

Performs some minor plumbing related duties (plunging, etc.)

Performs various maintenance procedures in a safe, efficient mannerat all times,giving proper consideration tourgencyofsituationat hand

Completestaskas assigned on work orders when performing maintenance activities.

Laterally transfers patients/deceased patients.

Assistswith and guarantees the secure arrival of deceased patients to the morgue, and/or the mortician’s custody.

Activelyparticipatesin department meetings, committees, and in-services.

Performs other duties consistent withpurposeofjobas directed.

SKILLS AND ABILITIES REQUIRED:

Maintain a professional, collaborative work environmentso as tofoster a positive public image for MercyOneMedical Center

Must have ability to interact with associates, physicians,visitorsand patients consistent withMercyOne’sMission & Values,MercyOne’sModel of Caring which includes the Caring Model Principles and the Guiding Behaviors, & Trinity Health’s Code of Conduct

Must have the ability to relate to and work with people across all levels & diverse backgrounds); and ability to handle interactions with discretion, tact & courtesy. 

Must havegood communicationskills, including a good understanding of the English language.

Providea high levelof customer responsiveness and serve as a role model to encouragea commitmentto customer service.

Maintainspositiveand respectful attitude in all departmental relationships.

Knows and adheres to all laws and regulationspertaining topatient health,safetyand medical informationResponsible for assuring compliance with organizational policies and procedures, governing and regulating agencies relativewithareas of responsibility.

Isknowledgeable ofand activelyparticipatesin improving patient safety and reducing risk to patients

Must be able to enforce hospital regulations fairly and consistently.

Complies withSafety and Infection Control Policies and Procedures.

Must be able to perform various lower skilled maintenance activities.

Must be able to learn andoperatethe Motorola portable walkie-talkie.

Required to increase/decrease work schedule and/or vary hours depending on the needs of the department Assignedhours within the shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

Must attend hospital sanctioned de-escalation training.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:

Must be able to stand and walk (80%)manyworking hoursWalk several miles per day.

Must be able to tolerate continuous walking, bending,standingand kneeling.

Job requires the ability to continuously (80% of work time) lift and carry objects, including carrying, stacking (10-12) traffic cones 15-25 feet and carrying traffic barricades, 15poundeach 15-25 feet

Must be able to occasionally lift heavy loads up to 50 lbs.

Must be able to work outside approximately 70% of the time in all weather conditions such as cold,heat& humidity

Must be able to climbsix-to-ten-footladders in upward and downward directions, including upright ladders attached to walls for access to roof areas.Associatemust be able to climb steel rung ladder 15 feet. To change light bulbs, turn off valves, check forleaksetc.

Mobility, dexterity, fine motorskillsand ability to use hands in repetitive motion tasks, such as grasping and finemanipulatingisrequired

Must be able to climb and move across elevated walkways (catwalk)

Must be able to ascend and descend several flights of stairs without stopping.

Must be able to move freely on/off floor during situations with patient and facility related items.

Must be able to enter/exit vehicle 5 – 10 times per 8-hour shift.

Must be able to stand in uncomfortable positions for extended periods of time.

Must be able to work with arms above head for extended periods of time up to 50 percent of the time.

Occasional (approx30%) exposure to hazards including cuts, burns, etc. whenoperatingequipment.

Occasional (approx30%) exposure to hazardouschemicals, medicalinfectious waste, infectiousdiseases through patient contact.

Works around moving machinery and is occasionally exposed to dust, vapor, fumes, gases, radiation, and biological vectors.

Frequent exposure to high noise levels.

Requires visual acuity, the ability tospeakand the ability to hear speech.

Must adhere to applicable organizational requirements on an annual basis for Employee Health Directives.

MINIMUM QUALIFICATIONS

(EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED)

Education:

A. High school graduate or GEDrequired

Must be able to read and write English and perform basic mathematical calculations.

Associate’s degree in criminal justicepreferred.

Experience:

Previousexperience in private security, public law enforcement, or military dutyextremelyhelpful but not essentialSome on-the-job training will be provided.

In lieu ofassociate’s degree in criminal justice, 2 – 4 years ofpreviousrelated experience.

Special Skills, Competencies, and Aptitudes:

Driving is a requirementA valid driver’s license and proof of insurance must bemaintainedthroughout employment.

Must be able todemonstratea good drivingrecord verifiable with the DMV in the applicant’s

stateof residence.

Demonstrates general working knowledge of computers and department specific software (i.e.HealthStream, Microsoft Office Suite - Word, Excel, GroupWise; internet/intranet; work order system; and building maintenance software such as Siemens Software.