Job Description

The Loss Prevention Officer ensures that all hotel guests, associates and hotel property are maintained in a safe and secure environment.

Hourly rate of pay for this position: $33.01 plus commission

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications

• Good writing and report taking skill required.
• Prior security experience preferred, preferably in a hotel environment.
• Must be able to multi-task and make appropriate decisions in difficult situations.
• Must be able to walk for extended periods of time.
• Must be flexible to work all shifts, including days, nights, weekends and holidays.
• Must be customer-service orientated and have excellent hospitality skills.
• CPR/AED/First Aid certification preferred.
• Willing to attend mandatory training.
• Willing to accept overtime assignments.

Perks and Benefits:

• A culture of fun, inclusion and growth
• Complimentary meals
• Health Insurance and 401(k) offered
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide