Job Description

Responsibilities:

• Assists, if needed, with written reports regarding security-related incidents involving guests, employees and/or the property.

• Escorts and observes guests and employees to ensure their safety and protection.

• Identifies potential safety hazards and reports same to the appropriate individual for proper resolution.

• Knows hazardous materials used on property and all applicable laws, rules, and regulations governing same.

• Serves as dispatcher during emergency situations, as needed, and coordinates solutions.

• Inform outside agencies of any unusual or suspicious situations on property.

• Operates company vehicles as directed.

• Ensures safe transportation of company monies and gaming tokens.

• Assists in the opening and closing of gaming tables.

• Ensures a maximum level of guest service and satisfaction is achieved and maintained throughout the property. Lives by the Hard Rock values.

• Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings.

• Maintains a series of keys to access locked areas, as necessary.

• Requests and accept identification from all people who appear to be under the age of 21 to ensure compliance with federal and state gaming regulations.

• Upholds the Mission Statement – We create authentic experiences that rock.

• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

• Lives by the Hard Rock Values!

Competencies:

• Must project a professional and positive image.
• High energy level.
• Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
• Ability to handle and carry out instructions.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to maintain composure under stress in a fast-paced work environment.
• Ability to work a flexible schedule.
• Must be able to communicate clearly and effectively with all team members and guests.
• Must be able to lift, carry and/or move 50 pounds boxes and carts.
• Must be able to work in a smoky environment.
• Must be able to work while wearing radio earpieces.
• Must be able to work in an environment where there are constant flashing lights and noise.
• Must be able to stand for an eight-hour shift.
• Ability to understand and promulgate written memos, instructions, regulations.
• Basic reading and math skills.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.