Job Description

• Serves as the primary responder for all escalated Guest Safety Officer concerns, including disturbances, aggressive guests, and high‑risk situations.
• Performs advanced de‑escalation, conflict resolution, and safe detainment in accordance with company policy and regulatory guidelines.
• Conducts highly visible patrols of all property areas to identify safety hazards, security breaches, and suspicious activity.
• Provides assistance to civil and law enforcement authorities, including detailed testimony in court and administrative hearings.
• Assists guests with lost and found requests and provides elevated guest service during complex or sensitive interactions.
• Enforces all company policies, procedures, and regulatory requirements.
• Complies with attendance guidelines, regulatory standards, departmental policies, and company expectations.
• Responds to medical emergencies, applies first aid, and coordinates with EMS until professional help arrives.
• Checks identification of guests to ensure compliance with age‑restricted areas including gaming floors, bars, hotel, and entertainment venues.
• Escorts employees handling assets, sensitive keys, and high‑value materials.
• Monitors casino floors, parking lots, and all property areas for disturbances, criminal activity, fire hazards, and suspicious persons; reports issues to Security Leadership.
• Completes detailed written reports, including escalated incident documentation, detainment reports, and witness statements.
• Supports Table Games and Cashier operations by carrying chips, paperwork, and observing/verifying slot drop transactions.
• Provides leadership support to Guest Safety Officers, including mentoring, guidance, and on‑scene direction during incidents.
• Works a flexible schedule including weekends, evenings, holidays, and required overtime.
• Must be able to respond to visual and aural cues.
• Must maintain a professional, well‑groomed appearance at all times.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Performs other duties as assigned.
• Must be able to work and stand inside and outside, sometimes in heat exceeding 115 degrees or cold as low as 10 degrees.
• Must be able to physically restrain adults weighing more than 200 pounds using approved techniques.
• Must respond calmly and professionally in crisis situations.
• Must be able to work independently and make rapid, rational decisions during high‑stress incidents.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces and stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push/pull up to 150 pounds.
• Must be able to observe, recall, and articulate specific details of incidents and individuals.
• Must be able to provide court testimony and write detailed, accurate reports.
• Must be able to read, write, speak, and understand English.
• Must tolerate exposure to secondhand smoke, high noise levels, bright lights, and dust.
• CLEET Certification required
• High school diploma or equivalent required; two years of security, law enforcement, or guest‑facing experience preferred.
• Must be able to successfully complete the Security Officer II Documentation Assessment and all advanced training modules.
• Must possess excellent customer and employee relations skills.
• Must demonstrate strong verbal communication, conflict resolution, and de‑escalation abilities.
• Must be able to work any day of the week and any shift.
• Must be able to work effectively with co‑workers and support Guest Safety Officers as a team.
• Must present a well‑groomed, professional appearance.
• Must be 21 years of age.
• Must have a valid Oklahoma Driver’s License with no DUIs or Suspensions within the last three years; cannot have more than two moving violations within the last three years.
• Must maintain all required certifications and annual security recertification.
• Must demonstrate proficiency in advanced report writing and incident articulation.