Job Description

Responsible for ensuring the safety and protection of the guests, employees and hotel/casino property.

• Provide security and protection for guests and property

• Present & maintain a positive, professional appearance at all times

• Knowledge & information regarding Casino promotions and downtown events

• Proactive and positive interaction with Guests and Employees

• Officers will stand a majority of the time to better observe activities in the area

• Transact monetary exchanges in compliance Regulations as required

• Operate the Security Information Booth as required

• Maintain surveillance of the Casino Cage and surrounding area

• Replace boxes on gaming tables after the count has been completed

• Use of computer skills and security reporting system

• Prepare detailed reports on incidents that occur on and off property

• Administer first aid and assist injured guests and employees

• React promptly to disturbances at any location as required

• Observe and react to individuals suspected of illegal activities

• Conduct regular foot patrols throughout the property

• Other job related duties as assigned

• Exemplifies our core values, family style service, our mission and vision

• Exemplifies our DEI (diversity, equity, inclusion) culture

• Perform other job related duties as assigned

• Must possess basic computer skills

• Understand and comply with all company and departmental rules and regulations, policies and procedures

• Skill in establishing and maintaining effective working relationships with staff and guests

• Ability to maintain confidentiality of sensitive information

• Ability to diffuse confrontational situations in a calm and professional manner

• Ability to read, write, and communicate verbally in English

• Knowledge of common safety hazards and precautions to establish a safe work environment

• Education: High School diploma or equivalent.

• Experience: Prior Hotel Casino/Security experience preferred. Excellent guest relation skills.

• Certificate/License: Nevada State Gaming Work Card, Valid Nevada Driver’s License, Alcohol Awareness Card (AES) required. Possess or be able to qualify in the certification of CPR and AED (Automated External Defibrillator)

ADDITIONAL REQUIREMENTS

• Work is performed in an area, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated

• May require working at a level of 4 ft. above floor level, in confined areas, around moving objects, in high places and on slippery surfaces

• May come into contact with vibrations, solvents/oils, fumes/odors and dirt/dust

• Requires use of electrical devices, mechanical devices and computer equipment

• Constant verbal and frequent physical contact with staff and guests

• Regular, predictable attendance and the ability to work flexible hours

• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 stairs)

• Requires frequent standing, walking, bending, stooping and reaching from floor level to 12 ft. high, climbing ladders and stairs, lifting, transporting, pushing, pulling and maneuvering large loads weighing up to 100 lbs., eye hand coordination and manual dexterity; use of hand and power tools

• Requires normal sense of smell, touch and sound, normal vision range; the ability to distinguish letters, numbers and symbols

• Requires communicating by telephone, beeper and radio in English

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.