Job Description

This role is to provide superior service to guests by seeking opportunities to be of service, maintaining highly visible patrols to ensure a safe gaming experience, and assuring quality support to other departments so they may serve guests more effectively.

• Responsible for the safety and wellbeing of guests and fellow employees
• Complies with Everyone Greets Everyone “EGE” and Family-Style Service standards.
• Patrols all sections of the property to identify safety hazards and breaks in security.
• Helps civil and law enforcement authorities including testimony in court and other administrative hearings.
• Assists guests with all lost and found.
• Enforces all company policies and procedures.
• Complies with policies regarding attendance guidelines, all regulatory guidelines, departmental policies and procedures, and company policies.
• Assists injured guests and applies first aid as necessary until professional help arrives.
• Checks identification of guests to ensure that only those 21 years of age and older are in the gaming areas, bars, and venues.
• Escort employees with assets and sensitive keys
• Monitors and observes the casino, parking lot, hotel, and garage for disturbances, crime, fire hazards, and undesirable persons and then reports these issues to a Security Supervisor.
• Completes written reports as assigned.
• Carries chips and paperwork to and from the Table Games and Cashier areas.
• Observes and verifies slot drop transactions.

• One year experience in a position with direct guest contact is preferred.
• Must be 21 years or older.
• Must possess excellent customer and employee relations skills.
• Must have a valid drivers license with no suspensions, DUI or more than 2 moving vehicle violations within the last 3 years.
• Must be able to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to successfully complete the Security Service Officer Documentation Assessment.

ADDITIONAL REQUIREMENTS

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.
• Must be able to physically restrain adults who weight more than 200 pounds.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to work independently.
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Must be able to lift and carry up to 60 pounds.
• Must be able to push or pull up to 150 pounds.
• Must be able to make rational decisions when handling guest and employee issues.
• Must be able to see and remember the specific details of incidents and persons.
• Must be able to give court testimony when necessary and write detailed reports.
• Responds to visual and aural cues.
• Must be able to read, write, speak, and understand English.
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

Pay: $19.25 an hour

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

JOIN A TEAM THAT GOES ALL-IN ON YOU
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!