Job Description

Benefits of Working at Nisqually Red Wind Casino Include:

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Provides excellent service to casino guests while ensuring the safety of casino assets and Team Members.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

JOB SUMMARY: Observe and report all activities, incidents or safety hazards to ensure protection of company assets, and safety of guests & Team Members. Respond to emergency situations as they arise. Provide excellent guest service using interpersonal and communication skills.

Requirements

QUALIFICATIONS:

Required skills and knowledge:

• High school diploma or GED certificate.
• 1 year of guest or public service experience.
• Knowledge of departmental Guest Service Standards or similar experience.
• Ability to communicate effectively both written and orally.
• Must have a valid driver's license and provide a driver's abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy.
• Basic report writing skills using standard templates, clear sentence structure, and accurate documentation of events/incidents.
• Basic computer skills, including email and simple use of Microsoft Office suite
• Basic math skills.
• Pass NRWC pre-employment testing, including a basic math assessment.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

Preferred skills and knowledge:

• Certification in Red Wind’s “Service First” Program
• 1 year of experience and/or training in first responder, law enforcement, security, or military related field.
• Knowledge of the Tribal-State Gaming Compacts, Tribal Internal Control Standards, and National Indian Gaming Commission Minimum Internal Control Standards for Class II gaming, and casino internal controls.
• Bi-lingual.

PHYSICAL REQUIREMENTS:

• Ability to bend, reach, push, pull, squat and lift up to 75 pounds.
• Ability to sit, stand or move continually for assigned shift.
• Manual and finger dexterity for routine paperwork.
• Ability to frequently to sit; stand; walk; use hands to finger; handle, feel, or grip objects; stretch and/or reach with hands and arms; stoop; kneel; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely.
• Ability to tolerate a smoke-filled environment; or to be outside for long periods of time and may be exposed to the outside weather.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to operate assigned vehicles.
• Accomplish specific assignments, understand and comply with detailed verbal and written instructions.
• Appropriately react to incidents and make decisions under stress or duress.
• Comply with the confidentiality policy as it relates to the release or disclosure of organizational and Team Member information.
• Demonstrate excellent guest service skills, cooperate with other team members, and provide guest information, assistance, and service.
• Ensures that only authorized personnel enter secure areas.
• Identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication, and/or drug-related activity.
• Identify, assess, and assist sick or injured guests and Team Members prioritizing per triage guidelines, and provide basic first aid care.
• Knowledge of the location and operation of emergency equipment that includes first aid kits, AED’s, fire extinguishers, wheelchairs, etc. Demonstrate proficiency in the use of all emergency equipment.
• Participate and qualify in various training programs such as First Aid/CPR/AED, training on how to resolve and handle conflict, handcuffing tactics, etc.
• Participate in Slot Machine and Table Games drop.
• Prepare clear, concise, and complete written reports as required.
• Provide security for organizational assets in accordance with established policies and procedures.
• Perform repetitive duties, respond to incidents, and correct unsafe or unsecured situations.
• Responsible for parking lot security and routine patrolling of casino property by foot, bicycle, or vehicle.
• May serve as the Casino Phone Operator as needed.
• Perform other duties as assigned

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