Job Description

Are you an experienced Security Officer with a passion for delivering outstanding customer service? Do you take pride in your appearance, professionalism, and ability to remain calm under pressure?

If you thrive in a dynamic corporate setting and enjoy being part of a client-focused, front-facing team — we want to hear from you.

We are recruiting a highly motivated and professional Security Officer to support operations at a busy retail shopping centre in Gillingham. If you take pride in delivering excellent customer service, maintaining a safe and secure environment, and providing a visible security presence, we would love to hear from you.

Location: Gillingham, ME7 3PD

Pay Rate: £13.98 per hour

Shift Pattern: 4 on, 4 off Days and Nights - including weekends and Bank Holidays

Requirement: Valid Door Supervisor and CCTV SIA Licence

Our Benefits

From day one, you’ll have access to a range of benefits designed to support your wellbeing, recognise your contribution and make your experience with Ward even more rewarding.

• Employee Assistance Programme – 24/7 confidential support and expert advice for personal, professional and wellbeing matters.
• ReWard Benefits Platform – Access discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.
• SIA Licence Savings Scheme – A savings scheme designed to make your SIA licence journey more accessible and affordable.
• Life Assurance – Financial reassurance and support for your loved ones should the unexpected happen.
• Training & Career Development – Access to apprenticeships, eLearning and in house skills-based training.
• Employee Referral Scheme – Recommend someone you know for a role at Ward and benefit from our employee referral reward when they successfully join and meet the scheme criteria.
• Cycle to Work Scheme – Helping you save on the cost of a new bike and equipment through salary sacrifice.
• Pension – A workplace pension to help you plan for your future.
• Wellbeing Support – Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.
• Annual Star Awards – Recognition for the outstanding contribution and commitment of our people.

About the Role

As a Security Officer, you’ll play an important role in creating a safe, secure and welcoming environment for our client, their employees and visitors. You’ll be visible, approachable and proactive, helping to prevent incidents while responding confidently when they arise.

Your key responsibilities will include:

• Maintain a visible security presence by carrying out regular foot patrols across designated areas, helping to deter crime and protect the client’s people, property and assets.
• Control access to the premises, checking identification and documentation to ensure only authorised individuals are granted entry.
• Monitor CCTV and alarm systems where provided, responding promptly and appropriately to any alerts or concerns.
• Welcome and assist visitors, providing directions and escorting visitors to their destinations when required.
• Identify and report concerns, including health and safety issues, suspicious activity, security breaches or criminal activity, ensuring accurate and timely reports are completed.
• Carry out searches professionally and respectfully, in line with company and client procedures.
• Respond confidently to security incidents, taking appropriate action and escalating incidents to the relevant authority when required.
• Complete locking and unlocking duties, including securing doors and designated areas in accordance with client requirements.
• Be a professional first point of contact for employees, visitors and contractors, providing information and assistance in a helpful and approachable manner.
• Maintain accurate records and logs, including visitor movements, incidents, patrols and other information required by the client.
• Remain alert and observant, recognising suspicious behaviour, individuals or activity and reporting concerns promptly.
• Support a safe working environment, including obtaining and maintaining any required First Aid qualification in line with company and health and safety requirements.
• Work as part of a professional security team, supporting colleagues and maintaining high standards of customer service, professionalism and integrity at all times.

What we’re looking for?

• Ability to provide a minimum of 5 years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements
• A valid Door Supervisor and CCTV SIA licence
• Excellent communication and interpersonal skills, with the confidence to engage professionally with people at all levels.
• Strong observation skills, with the ability to identify, respond to and accurately record incidents and relevant information.
• Professional and presentable at all times, representing both Ward Security and our clients positively.
• Reliable and punctual, with a strong commitment to attendance and shift requirements.
• Strong customer service skills and a genuine passion for helping others

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We’ll keep you informed at every stage and, whatever the outcome, we’ll always get back to you.

Ready to Take the Next Step?

If you’re ready to build your career with a company that values its people, apply today and take the next step with us.

Who We Are:

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK. Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.

With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”

Why Work for Us?

At Ward, our people are at the heart of everything we do. We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service. In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.

At Ward, we believe in investing in our people. Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.

Your wellbeing matters. We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform. We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.