Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Promotes an outgoing, friendly customer-oriented personality at all times. Provides security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees, and the company. Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations, and handle basic duties and responsibilities of the position.

DIRECTLY SUPERVISES: None

HOW YOU WILL CREATE THE EXTRAORDINARY

• Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.

• Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.

• Provide written documentation of incidents and events, observed or reported, upon request.
• Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.

• Provide an informational resource for patrons.

• Assume a leadership role in employee and guest relations, and professional appearance.

• Remain alert to issues within their field of observation that may require a security presence and supporting this focus with continuous patrol activities.

• Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.

• Maintain compliance with regulatory, internal control, and company policies and procedures.

• Valid Motor Vehicle License with good driving record.

• Other duties as assigned.

WHAT YOU WILL NEED

• Must be 21 years of age or older.

• Proficient in English verbal and written with the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• High School Diploma or GED is required.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Must have an outgoing, energetic, and enthusiastic attitude. Must be comfortable initiating conversations and creating a fun environment and maintaining a high level of professionalism with our guests and team members.
• Flexible with working various shifts, weekends, holidays, and long hours if applicable. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in company-sponsored events. Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. Ensures that behavior and appearance are in compliance with established standards. Complies with Indiana Gaming Commission Regulations, Indiana Horse Racing Commission Regulations, approved internal controls, as well as company policies.
• Maintains a professional work environment with management and staff.

ADDITIONAL REQUIREMENTS

• Must be able to regularly push/pull or lift up to 50 pounds.
  • Specific vision abilities such as close vision, distance vision, color vision, depth perception, peripheral vision, and ability to adjust focus.
• Frequently required to stand, walk, and sit for long periods of time, stoop, kneel, crouch, or crawl, talk or hear, and use hands to fingers to handle or feel, reach with hand and arms, talk or hear and taste and smell.
• Must be able to obtain and maintain a license from the Indiana Gaming Commission, Indiana Horse Racing Commission, and a valid motor vehicle license. Will require access to the gaming and racing facility.
• The noise level in the work environment is usually moderate. There may be exposure to second-hand tobacco smoke, dust, loud noises, and bright lights.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements, duties and responsibilities of the position.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships