Job Description

Security Officer

Paradox Sydney | Full-time | Sydney CBD

About Paradox Hotels

We are a global collection of luxury lifestyle hotels, resorts, and boutique retreats that fuse modern design with local culture. From luxurious getaways to charming, character-filled escapes, every Paradox property offers a distinct experience for guests seeking style, authenticity, and a genuine connection to place.

With properties in Vancouver, Singapore, Phuket, Kunshan, and Whistler, and new openings on the horizon in Kuala Lumpur and Bangkok, Paradox Hotels is redefining modern hospitality around the world.

At Paradox, we celebrate individuality and embrace the unique character of each destination. Our mission is to create unforgettable guest experiences that connect people to the heart and spirit of every community we call home.

This is Paradox.

Where stories unfold freely, and luxury finds new meaning.

Our Hotel

Set within the beautifully preserved 169 year old sandstone façade that once housed Sydney’s Fairfax newspaper empire and the Bank of New South Wales, Paradox Sydney honours the rich heritage of its landmark building while embracing a contemporary expression of five-star hospitality. Perfectly positioned in the heart of the CBD, the hotel places guests moments from Sydney’s most celebrated dining, shopping and cultural precincts.

Reimagined in 2025 as Paradox Sydney, this iconic address marks a new chapter for the property. Blending historic character with modern design and warm, intuitive service, the hotel reflects the Paradox philosophy of cultured yet approachable hospitality, creating a vibrant guest experience shaped by the energy and spirit of Sydney itself.

Why work with us

At Paradox Sydney, we believe our people are the heart of our success. We offer an environment where creativity, connection, and care thrive. We love to promote from within and offer clear career pathways across our global network.

You’ll enjoy:

• A supportive, professional environment where leadership and teamwork are genuinely valued
• Ongoing skills development through hands-on training and mentoring
• Clear performance standards and regular feedback to support professional growth
• A focus on excellence, innovation, and maintaining a competitive edge in the hospitality industry
• Complimentary daily staff meals prepared by our talented Chefs
• A complimentary overnight stay after 90 days of employment
• Volunteering and Responsible Business initiatives
• Active Social Club with fun, team-bonding activities
• Employee of the Month and Employee of the Year awards
• Special accommodation rates for team members, family, and friends across Paradox hotels worldwide
• Complimentary uniforms and professional presentation standards

The Role

We are seeking a fulltime proactive, dedicated and experienced Security Officer to join our team. You are a clear communicator, interested in the hospitality/ hotel industry and are passionate about always maintaining security safety and standards.

This is a full-time role that requires managing full security duties of our entire hotel and requires availability across a seven-day roster, including morning and evening shifts. The role reports to the Security Manager and you’ll be supported by an experienced team.

About You

You are a professional and reliable Security Officer who thrives in a dynamic hotel environment and takes pride in maintaining a safe, secure and welcoming experience for guests, employees and visitors.

You will bring:

• Current NSW Security Industry Licence
• Current NSW RSA Competency Card
• Current First Aid Certificate
• Previous experience in hotel security, hospitality security, or a customer-facing security role will be highly regarded.
• Experience operating and monitoring CCTV systems (preferred)
• Knowledge of emergency response procedures, incident management and workplace health and safety practices
• Sound computer skills, including Microsoft Outlook and Excel for email communication, incident reporting and record keeping
• Excellent communication and interpersonal skills, with the ability to build effective working relationships across all hotel departments
• Strong observation skills and attention to detail, with the ability to identify and respond to potential risks and incidents
• The ability to remain calm, professional and decisive in challenging situations
• A proactive approach to safety, security and customer service
• Flexibility to work a rotating roster, including evenings, overnight shifts, weekends and public holidays

General day to day responsibilities

• Surveillance & Patrols: Monitor hotel premises through patrols, CCTV, and constant surveillance to detect and prevent security risks, hazards, and theft.
• Access & Key Control: Manage hotel entrances/exits, meeting rooms, staff locker keys, and access cards; ensure compliance with key management procedures.
• Incident & Emergency Response: Handle complaints, investigate and report incidents (injuries, thefts, accidents, vandalism, etc.), and manage emergencies including evacuations.
• Safety & Compliance: Actively participate in WH&S committee, enforce safety policies, maintain safe working conditions, and take corrective actions where necessary.
• Reporting & Administration: Maintain security logs, prepare reports, conduct audits (phone, keys, etc.), and keep supervisors informed.
• Guest & Staff Support: Collaborate with Front Office and other departments to resolve guest issues, support staff safety, and manage worker’s compensation claims.

Customer Service and Operational Skills

• Meets and exceeds Paradox Service and People standards
• Provides value added service to guests by doing whatever reasonable and possible to meet or exceed customer expectations – remember some actions are quiet in delivery, but loud in impact
• Communicates effectively with guests, colleagues, and supervisors
• Demonstrates teamwork by cooperating and assisting colleagues as needed
• Handles sensitive situations effectively and according to company standards and policies
• At all times demonstrates respect for fellow colleagues, management and guests
• Respond to crunch calls when available
• Collaborate effectively with other departments including Kitchen, Conference & Events, and Front Office
• Assists other outlets as instructed by supervisor/manager

Pay & Conditions

The current salary range for the position is $65,000 - $68,000 base plus superannuation. You’ll be rostered on a rotating Monday–Sunday schedule in line with business operations.

Working Rights

Applicants must have valid and ongoing Australian working rights to be considered.

Join the Paradox Sydney Team

If you’re ready to take the next step in your hospitality career and be part of a global collection redefining modern luxury, we’d love to hear from you.

Apply today and let your next chapter unfold with Paradox Sydney.