Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Field Training Officer (FTO) serves as the primary trainer and direct supervisor for all newly hired Security Officers during their training period. This role has the greatest impact on shaping new Officers, ensuring all duties align with Caesars Entertainment policies and mission. Additionally, the FTO may act as a supervisory resource when a Security Shift Manager or Supervisor is not available.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintain Dual Role
  Continue performing Security Officer duties while training and supervising assigned trainees; be prepared to assume full floor responsibilities as needed.

• Supervision
  Act as the immediate supervisor for trainees, addressing and correcting mistakes during training; serve as a vital link in the chain of command by passing information up and down appropriately.

• Teaching
  Lead by example and provide instruction in the field under real conditions, as well as in classroom settings using lesson plans and visual aids; ensure adherence to company

• and department policies at all times.

• Evaluation
  Assess trainee performance and determine if learning objectives are met; identify when remedial training is necessary.

• Counseling
  Assist trainees with problem-solving, including personal issues when appropriate; maintain confidentiality and escalate concerns to Security Shift Management when needed.

• Staffing Support
  Participate in staffing-related duties such as reorganizing program functions for special events, teaching assignments, or other departmental improvements.

• Inspection
  Inspect trainee uniforms and equipment for compliance with company standards; approve job tasks and paperwork.

• Information Dissemination
  Ensure trainees receive and record all necessary information and maintain accessibility of these records upon request.

• Role Model
  Demonstrate professionalism, positive attitude, and adherence to all rules, regulations, policies, and procedures; set a high standard for trainees to emulate.

• Recommendation
  Provide initial recommendations regarding trainee progress, including graduation from phases, remedial training, or termination considerations; escalate substandard performance to management.

WHAT YOU WILL NEED

• Must be 21 years of age or older

• High school graduation or equivalent is required

• 2 to 3 years security experience preferred

• Proficient in English verbal and written

• Must have valid Nevada Driver’s License

• Must be able to obtain and possess a Nevada Gaming Registration Card, an Alcohol Awareness Card (AES/TAM), First Aid & CPR certifications

• Must present a well-groomed appearance.

• Must undergo eight (8) hours of ASP (baton) training

• Successful completion of the Training Academy is required

• Flexible to work various shifts, weekends, and holidays

• Teaching and/or training background preferred

• Computer knowledge and skills required

• Neat, professional appearance with good personal hygiene

ADDITIONAL REQUIREMENTS

• Perform Security Officer Duties
  Assume all duties of a Security Officer as needed while training and supervising trainees.

• Role Model & Leadership
  Lead by example with professionalism, integrity, and adherence to all company and department policies; maintain an attitude and behavior beyond reproach.

• Equipment Accountability
  Ensure all equipment issued to trainees is serviceable and accounted for; report issues to Security Shift Management.

• Documentation & Reporting
  Complete and submit all trainee performance paperwork, reports, and correspondence accurately and on time to Security Shift Management.

• Communication & Dispatch
  Answer telephones using proper etiquette and dispatch calls to appropriate departments.

• Performance Monitoring
  Continually evaluate trainees for alertness, appearance, and proper performance of duties.

• Complaint Handling
  Review and forward guest or employee complaints regarding Security personnel; report findings to Security Shift Management.

• Remedial Training
  Provide additional training to Security Officers as directed by management.

• Teamwork & Collaboration
  Promote a positive work environment, share credit with team members, and work effectively with other departments and management.

• Professional Conduct
  Maintain confidentiality, foster an ethical work environment, prevent inappropriate behavior, and handle all situations honestly and tactfully.

• Communication Skills
  Communicate clearly with staff, management, and the public; read and interpret complex information; actively listen and respond appropriately.

• Crisis Management
  Assume authority during high-risk situations, exercise sound judgment, delegate responsibilities, and provide constructive feedback.

• Cultural Sensitivity & Respect
  Adapt to diverse values and backgrounds; build trust and maintain long-term professional relationships.

• Quality & Standards
  Maintain high standards under pressure; ensure accuracy, test new methods thoroughly, and reinforce excellence.

• Physical Requirements

• Ability to restrain individuals when necessary.

• Respond calmly in crises and make rational decisions.

• Perform physical tasks: stooping, bending, jumping, twisting, crouching, gripping, carrying heavy loads, and maneuvering quickly.

• Lift up to 60 lbs; push/pull up to 150 lbs.

• Work indoors and outdoors in extreme temperatures (10°F to 115°F).

• Tolerate secondhand smoke, high noise levels, bright lights, and dust.

• Observation & Reporting
  Maintain strong observation skills; recall details of incidents and individuals; write detailed reports and provide court testimony when required.

• Language & Testing
  Read, write, speak, and understand English; pass physical and written testing at the Security Academy within 90 days of employment.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.