Job Description

Titan Security is hiring a Security Officer Downtown Chicago with the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment.

Responsibilities of Security Officers include, but are not limited to:

• • Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.
  • Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.
  • Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.
  • Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property
  • Enthusiastically promotes amenities of the building.
  • Maintains accurate knowledge of groups and events that are onsite and happening within the building
  • Promotes team work and quality service through daily communications and coordination with other departments.
  • Develops and maintains positive working relationships with others, and support team to reach common goals.
  • Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.
  • Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles
  • Exceeds standards for personal appearance and grooming at all times.
  • Facilitates lobby safety, cleanliness, and security.
  • Perform key front desk agent and administrative functions as directed.
  • Performs all other job-related duties as assigned

Required Qualifications of Security Officers:

• Must be at least 18 years of age.
• Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
• Must be comfortable around dogs, cats, and other pets/animals
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather

Preferred Qualifications of Security Officers:
• Bi-lingual considered a plus.
• Weekend availability required

Pay and Benefits of Security Officers:
• $19.75/ hour depending on experience, location and position
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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