Job Description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Operator in Norfolk, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch professional with Allied Universal, you will support a dynamic tech, media, and telecom location by coordinating communications, monitoring activity, and helping manage incident response with professionalism and care. This role combines strong customer service, attention to detail, and teamwork to help support smooth security-related operations. Join a company that is agile, reliable, innovative, and guided by integrity in everything we do.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

DayTimeMon03:00 PM - 11:00 PMTue03:00 PM - 11:00 PMWed03:00 PM - 11:00 PMThur03:00 PM - 11:00 PM

What You'll Do:

• Provide customer service to employees, visitors, and vendors by carrying out site-specific procedures, communication protocols, and when appropriate, emergency response activities.
• Monitor phones, radios, alarms, cameras, and other communication systems to receive calls for service, document activity, and dispatch personnel in a calm, problem-solving manner.
• Respond to incidents, technical issues, and critical situations by gathering details, relaying accurate information, and coordinating with site contacts and/or emergency services when needed.
• Maintain detailed logs, reports, and records of calls, incidents, visitor activity, and other security-related matters in accordance with site policies.
• Conduct regular and random patrols around the business and perimeter as assigned, while helping to identify unusual activity and report maintenance, access control, and other security-related concerns.

Minimum Requirements:

• A guard card and/or license is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices