Job Description

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Security Officer is responsible for the safety and security of all our guests, employees, and visitors of the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.

The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

What you’ll be doing

Position Title: Security Officer

Location: Sonesta Denver Downtown

Department: Security

Reports To: Front Office Manager

Type: Non-Exempt (Hourly), Full-Time

Pay Range: $21.00 to $22.00 per hour

Application Deadline: November 7th, 2026

Job Description Summary

The Security Officer is responsible for the safety and security of all hotel guests, employees, and visitors. They are responsible for the protection of all hotel assets, ensuring that hotel security policies and procedures, in accordance with Sonesta Hotels International corporate guidelines, are enforced and that the hotel is in full compliance with all local, state, and federal regulations.

The Security Officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

DUTIES AND RESPONSIBILITIES:

· Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

· Performs normal hotel security functions to include fire prevention and safety checks.

· Investigates thefts, accidents, and other incidents which occur on the property.

· Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.

· Ensures a safe and tranquil environment for guests and employees.

· Assist guests and colleagues on all security and safety related enquiries.

· Resolves guest and employee complaints or requests.

· Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.

· Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.

· Completes associates forms and reports related to any accidents or issues within the premises of the hotel.

· Immediately report hotel deficiencies to appropriate departments for immediate repair.

· To perform other work-related duties as assigned by Management.

QUALIFICATIONS AND REQUIREMENTS:

· Regular and punctual attendance.

· Ability to adhere to the property’s grooming standards.

· Ability to stand and walk on a continuous basis, and run as warranted.

· Ability to safely operate a motor vehicle during all hours and in all weather conditions.

· Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)

· Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)

· Ability to lift, carries, and store in overhead areas approximately 50 lbs.

· Ability to lift and move, in an emergency situation, an immobilized adult.

· Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.

· Ability to push and/or pull approximately 75 lbs.

· Ability to work in extreme temperature.

· Ability to utilize communication equipment (for example: telephones, radios, and beepers.)

· Ability to communicate clearly and effectively with guests and other employees.

· Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

· Ability to read and write effectively.

· Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high-volume interaction with guests and staff.

· Will be required to work mornings, evening, weekends, and holidays.

Additional Job Description

Pay

$21.00 to $22.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Application Deadline: This job posting will be closed on November 7th, 2026

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Anticipated Pay Range & Additional Job Information

$21.00 to $22.00 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Application Deadline: This job posting will be closed on November 7th, 2026

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.