Job Description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.

Job Impact

We are seeking a professional and customer-focused Security Concierge Officer to support a corporate client in Adelaide. This is a high-profile front-of-house role where exceptional customer service, professionalism, and attention to detail are essential.

As the first point of contact for employees, clients, visitors, and contractors, you will play a key role in creating a safe, secure, and welcoming workplace environment while maintaining the highest standards of service and security.

About the Role

As a Security Concierge Officer, you will combine front-of-house concierge services with security responsibilities, ensuring a seamless experience for visitors while supporting the day-to-day safety and operation of the site.

Location: Adelaide, SA

Employment Type: Full-Time Permanent

Roster: Monday to Friday, 9:00am - 5:00pm (76 Hours Per Fortnight)

Pay Rate: SSIA Level 4

Key Responsibilities

Primary duties include, but are not limited to:

• Providing a professional and welcoming experience for visitors, staff, and contractors.
• Managing visitor registrations, access cards, and contractor permits.
• Handling reception enquiries and coordinating with facilities management.
• Maintaining visitor and contractor records in line with site procedures.
• Supporting meeting room bookings, access requests, and general administration.
• Conducting patrols and responding to incidents, alarms, and emergencies.
• Ensuring compliance with site security procedures and access requirements.
• Preparing incident reports, daily activity logs, and handover notes.
• Identifying and reporting hazards, maintenance issues, and security concerns.

About You

• Minimum 1 year of experience in a concierge, reception, customer service, or security role.
• Strong customer service and communication skills.
• Professional presentation and stakeholder management abilities.
• Ability to remain calm and professional under pressure.
• Strong attention to detail and report-writing skills.
• Comfortable working independently and as part of a team.
• Good computer literacy and experience using security systems.

Mandatory Requirements

• Current and valid South Australian Security Licence.
• Certificate II in Security Operations.
• Current First Aid and CPR Certificate.
• Experience using access control, CCTV, and reporting systems.
• Full working rights in Australia.

Highly Desirable

• Experience in a corporate concierge or front-of-house security role.
• Experience computer reporting systems.
• Background in hospitality, customer service, or corporate facilities.
• Knowledge of emergency response and evacuation procedures.

Why Join Certis?

• Work in a professional corporate environment.
• Be part of a trusted and customer-focused security team.
• Access ongoing training and career development opportunities.
• Work for a values-driven organisation focused on integrity and service excellence.
• Enjoy employee benefits including retail discounts and recognition programs.

Next Steps

Once you've submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

Following this, our hiring managers will review all candidates and contact those shortlisted for the next stage.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293