Job Description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next generation security company operating at scale, we protect some of the nation’s most sensitive assets through disciplined operations, strong governance and highly trusted people.

Job Impact

We are seeking experienced and professional Security Officers to join our team as Full-Time Permanent Relievers.

Working within a 24/7 security operation, you will play a critical role in protecting essential infrastructure and supporting compliance with regulatory and security requirements.

This is an exciting opportunity to work across a variety of security functions, including gatehouse operations, security monitoring, control room operations, and Security Operations Centre (SOC) activities. Every shift contributes to maintaining the safety, security, and continuity of critical assets and operations.

About the Role

As a Security Officer Reliever, you will provide operational support across multiple sites and security functions, ensuring consistent service delivery and effective security outcomes.

Reporting to the Duty Lead, Security Operations, you will be responsible for monitoring security systems, coordinating incident responses, controlling site access, and supporting the protection of critical assets and infrastructure.

Employment Type: Full-Time Permanent

Location: Multiple Sites & Security Operations Centre

Roster: 24/7 rotating roster including day, afternoon, night, weekend, and public holiday shifts. Flexibility to work across multiple locations and operational functions is required.

Key Responsibilities

Primary duties include, but are not limited to:

• Monitoring CCTV, access control, intrusion detection and duress systems
• Monitoring alarms and security systems in real time
• Assessing, prioritising and coordinating responses to security events and incidents
• Escalating incidents in accordance with operational procedures
• Coordinating first-line responses to security and emergency situations
• Liaising with Police, Fire, Ambulance, SES and other emergency services
• Supporting lone workers, remote personnel and travelling employees
• Operating systems including Gallagher, CCTV/VMS platforms, duress systems and International SOS
• Completing incident reports, evidentiary records and operational documentation
• Maintaining accurate security logs and records
• Participating in structured shift handovers
• Performing gatehouse and access control duties as required
• Supporting field teams and operational stakeholders across the Powerlink network

About You

You are an experienced Security Operations Centre (SOC) Operator, Control Room Operator or Security Officer who thrives in fast-paced operational environments and understands the importance of protecting critical infrastructure.

You remain calm under pressure, can manage multiple priorities simultaneously and are committed to maintaining the highest standards of professionalism and operational discipline.

You will bring:

• Previous experience within a Security Operations Centre, Control Room or similar security environment
• Strong communication and stakeholder engagement skills
• Ability to manage multiple systems and incidents simultaneously
• Strong attention to detail and report-writing capabilities
• Sound decision-making and problem-solving skills
• Ability to follow procedures and documentation standards rigorously
• High levels of professionalism, reliability and accountability
• Experience within critical infrastructure, utilities, energy, transport, defence, policing or emergency services environments will be highly regarded
• Flexibility to work rotating shifts across a 24/7 operation

Mandatory Requirements

• Current Queensland Security Licence (Monitoring & Unarmed)
• Current Senior First Aid & CPR Certificate
• Ability to obtain and maintain an AGSVA Baseline Security Clearance
• Full Australian working rights

Why Join Certis

• Stable, permanent full-time employment
• Exposure to critical infrastructure and security operations
• Opportunity to build specialist SOC and control room experience
• Structured procedures, modern technology and professional operations
• Supportive leadership and strong safety-focused culture
• Ongoing training and career development opportunities
• Employee benefits including wellbeing support programs and retail discounts
• Be part of a team protecting infrastructure critical to Queensland communities

Next Steps

Once you've submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you've completed your virtual interview, our hiring managers will review all candidates. If you're successful in progressing to the next stage, we'll be in touch to let you know what's next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourage First Nations and Torres Strait Islander peoples, veterans and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293