Job Description

As a Security Agent, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behavior to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures.

• Monitor and control staff entrances.
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately.
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained.
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies.
• Responsible for checking goods received out of hours.
• Maintain system that records the issue and receipt of departmental keys.
• Operate, check and monitor the CCTV system.
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded.
• Ensure safe passage of cash transfers within the hotel.
• Support evacuation of the hotel during fire alarm situations.
• Monitor suspicious packages and be aware of bomb and terror threat procedures.
• Provide secure storage for guest oversized items.
• Ensure hotel facilities and function rooms remain secure and locked when not in use.
• Maintain the Security Log Book and Incident Reports.
• Investigate and report all allegations of theft, criminal damage and other incidents.
• Manage undesirable behavior in a professional manner, intervening and defusing potential altercations.
• Liaise with Police in the absence of Security Team Leader.
• Report any maintenance or hazard issues to the supervisor on duty.

Adhere to all Health and Safety Regulations

A Security Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• High school graduate or above.
• Good physical condition.
• At least two (2) years of law enforcement experience either in a Security Bureau or military training.
• Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures.
• Should be well-versed in local law/government regulation.
• Absolute discretion and confidentiality regarding sensitive information.
• SIA trained and licensed.
• Positive attitude.
• Good communication skills.
• Good grooming standards.
• Ability to work under pressure, keeping calm in emergency situations.
• Ability to work on their own or in teams.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in customer service environment.
• First Aid.
• Knowledge of P.A.C.E.
• IT proficiency