Job Description

LOCATION: EASTGATE SHOPPING CENTRE, SS14 1EB

SHIFT PATTERN: 5 on 2 off, Days and Night, 44 hours per week

PAY RATE: £13.33 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help!

Job Objective & Responsibilities:

We are looking for a security officer who is a team player who is flexible, proactive and has report writing experience. Calm under pressure and able to respond to emergency situations. Strong IT experience and knowledge. Reporting the soft service manager supervisor and delivery of Security within the Shopping Centre environment. You will need to be an excellent communicator with common sense and a can-do attitude.

Main Duties & Responsibilities:

• Manage all shopping centre procedures in line with the codes of practice.
• Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions, being always proactive.
• Support and provide guidance with soft service manager and shopping centre management
• Liaise closely with statutory authorities and security supervisor with dealing with incidents and the provision of information.
• Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
• Manage and monitor access & egress to and from the service yards and management office.
• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site

staff.

• Support the soft service manager to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion.
• Manage excellent relationships with our client, our suppliers, and other partners.
• Interact with all visitors and tenants within the shopping centre, delivering first class customer focused service.
• Aid third party contractors/visitors ensuring all site procedures and policies are adhered to.

Requirements

• Excellent written communication and interpersonal skills
• Good knowledge of local area
• Excellent levels of customer service always
• Demonstrated ability to think and act quickly in emergencies or under pressure
• To have a smart appearance befitting the company
• To respond to all incidents, taking ownership of the situation through to its natural conclusion to both

client and management satisfaction

• Effective communication with the Client, Soft service Manager, Security Shift Supervisor and Security

Essential

• A valid SIA Door supervision license

Desirable

• A valid SIA Public space surveillance (CCTV)licence.
• CCTV/Security control room experience

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.