Job Description

Job Title: Security Officer

Location: Eastgate Shopping Center

Hours: 42 hours per week 4 on 4 off (including weekends and Bank holidays)

Hourly Rate: £14.02 Per Hour

Contract: Full Time Permanent

AND PURPOSE

We are seeking professional, customer-focused Security Officers to join our team at Eastgate Shopping Centre, Inverness. The successful candidate will provide a highly visible security presence, ensuring the safety and security of visitors, retailers, contractors, and colleagues while delivering exceptional customer service.

As a Security Officer, you will play a key role in maintaining a safe, secure, and welcoming shopping environment, supporting daily operations, responding to incidents, and upholding the highest standards of service delivery.

Key responsibility

• Carry out regular patrols of the shopping centre, service corridors, car parks, and external areas.
• Monitor and respond to alarms, incidents, and security breaches in a professional manner.
• Complete lock and unlock procedures for designated areas.
• Monitor CCTV systems in accordance with company procedures and current legislation.
• Challenge unauthorised persons and manage access control procedures.
• Support emergency response activities, including evacuations and incident management.
• Record and report all incidents accurately and in a timely manner.
• Deliver excellent customer service to visitors, retailers, contractors, and colleagues.
• Provide information, assistance, and directions to members of the public.
• Act as an ambassador for Eastgate Shopping Centre, ensuring a welcoming and professional environment.
• Support centre events and initiatives when required.
• Identify and report hazards, defects, and unsafe practices.
• Ensure compliance with all Health & Safety policies and procedures.
• Support emergency procedures, including fire and first aid incidents where trained.
• Maintain awareness of site emergency plans and business continuity arrangements.
• Liaise with emergency services and centre management as required.
• Complete detailed incident reports and documentation.
• Maintain accurate records of patrols, incidents, and daily activities.
• Use security systems and technology in line with company policies.

Requirements

Candidate requirements:

• Valid SIA Door Supervisor Licence.
• Previous experience in a security role.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to remain calm and professional under pressure.
• Good observational and report-writing skills.
• Ability to work a flexible shift pattern, including weekends and bank holidays.
• Basic IT literacy.
• SIA CCTV license (desirable)

Health & Safety Responsibilities:

• Conduct daily/weekly/monthly duties in line with the SIA license training courses to ensure the centre is safe and compliant in all aspect of health & safety
• Confident in complying with health & safety and fire prevention procedures
• Take an active role in emergency situations including Fire Warden tasks
• Oversee external contractor management to ensure they are working safely
• Always follow ABM Group and company policies and procedures
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
• Use all work equipment and personal PPE properly and in accordance with training received
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Benefits

• Employee discounts at on-site retailers through our communication app
• Employee discounts at external retailers through Life Works
• Cycle-to-work scheme
• Free, on site staff parking and numerous transport links
• Great working environment with a relaxing team room for break times.
• Full and ongoing training
• Online payslips live before pay day and available to download. Also applies to P60
• Company uniform provided at no cost to employee