Job Description

To ensure the safety and security of St. Mary’s Health System’s employees, patients, and visitors by maintaining a vigilant and protective environment.

Essential Duties and Responsibilities

• Provide customer services to staff, patients, vendors, and visitors by assisting with questions, directions and other communications.
• Offer friendly greetings and provide directions as needed and assist individuals with compassion and reassurance.
• Issue ID badges and parking permits accurately.
• Implement patient lifts and assist with wheelchair transportation discreetly and safely.
• Conduct inside and outside patrols effectively.
• Remain alert to suspicious activity and promptly follow up.
• Monitor security cameras and access control systems.
• Enforce ID badge, no smoking and other policies with tact and respect.
• Respond promptly and appropriately to emergency codes as needed.
• Assist in maintaining fire safety by reporting extinguisher inspections and hazardous conditions.
• Secure areas and fire exit as needed and report dysfunctional lighting or hazards.
• Maintain knowledge of meetings and activities for quick visitor response.
• Handle lost and found items efficiently.
• Maintain thorough records, write incident reports, and file documents promptly.
• Assist in training new security officers.
• Cultivate positive relationships with law enforcement agencies.
• Stay updated on security protocols and procedures.
• Offer effective special services such as jump starts and lockouts.
• Assist with cadaver removals and lifting tasks.
• Uphold patient confidentiality and report violations.
• Utilize CPI techniques for de-escalation when necessary.
• Respond to incidents requiring police assistance and initiate appropriate measures.

• Supports and promotes the mission and values of Covenant Health Ministry.
• Any other essential duties and responsibilities will be added between “Supports the mission”
• Other duties” assigned with this role.

Job Requirements

Job Knowledge and Skills

• Excellent surveillance, observation skills, and attention to detail
• Good physical condition and offer an impeccable appearance while setting high professional standards.
• Advanced Computer skills.
• Knowledge of medical/security terminology is beneficial.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and composed under pressure.
• The ability to speak, read, write, and understand written instructions in English is required.

Education and Experience

• High school diploma/GED or equivalent experience.
• Previous security experience preferred.
• Successfully complete CPI training program and recertify every two years.
• A valid driver’s license.
• CPI De-escalation training.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Lifting/carrying frequently up to 50 pounds. Some stress related to high level of responsibility for quality care.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

$18.62 - $25.64

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.