Job Description

Pay rate: $18/ hour - Use our Daily Pay benefit and get access to your pay as you need it.

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

As a Security Officer, you help keep our corporate offices safe, secure, and welcoming. This role blends security responsibilities with hospitality focused service, ensuring our guests, team members, and property are protected while creating a friendly and supportive environment. You maintain a visible presence, manage access points, respond to police, fire, or medical situations, and complete safety inspections and incident reports. By working closely with public safety partners and security leadership, you help ensure everyone feels safe and cared for. You demonstrate Westgate’s core values of Passion, Integrity, and Work Ethic in every interaction.

At Westgate Resorts, our team members are the heart of our success. When you join the Corporate Security team, you become part of a company that values hospitality, teamwork, and growth.

What You’ll Do as a Security Officer:

• Provide the initial response to all incidents of a Police, Fire or Medical nature and act accordingly within the scope of duties as a Security Officer.
• Maintain a uniformed security presence at specified company interests.
• Manage entry and exit control points at designated properties.
• Monitor a proprietary monitoring station or front desk (fire alarm panel) as required by law and monitor Security surveillance system.
• Conduct safety inspections as directed by policy and established procedure.
• Maintain individual Security activity records, checklists and logs.
• Write detailed and accurate incident reports as required using computer skills and emails.
• Respond to basic service requests and perform preventative maintenance on the electronic guest room security system and in-room electronic safes if applicable.
• Perform lost and found inventory control tasks.
• Perform traffic control and parking enforcement duties as required.
• Respond to any security related complaints and take appropriate actions.
• Assist public safety officers in the performance of their duties as requested and/or required.
• Perform key control and accounting duties.
• Perform any other task, requested by management, within the scope of corporate policy.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring as a Security Officer:

• High school diploma or general education degree (GED)
• Previous experience in security, law enforcement, military, or a related field is required (minimum of 1 year)
• Possession of a valid Unarmed Security Officer license (as required by the state of employment) is a plus; however, we will assist qualified candidates in obtaining this certification if needed
• Certificate certificates in First Aid, CPR and AED highly preferred but not required
• Prior hospitality or guest service experience strongly preferred
• Strong verbal and written communication skills
• Proficiency with basic computer systems used to complete reports, logs, and email communication
• Ability to remain calm and professional in high-pressure or emergency situations
• Excellent judgment, integrity, and attention to detail

Requirements:

• Must be at least 18 years of age
• Must be able to lift 50lbs
• Flexibility to work nights, weekends, and holidays
• Required to pass a background check, drug test and motor vehicle record (MVR) check.
• Required to provide proof of eligibility to work in the United States
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.