Job Description

The Security Officer assigned to the hospital ensures the safety and security of patients, staff, visitors, and the premises within the hospital's campus. This role is critical in managing challenging situations, de-escalating potential conflicts, and responding swiftly to emergencies while maintaining a calm, supportive presence. Security Officers must remain alert to potential safety risks while respecting the sensitive nature of the hospital environment, ensuring that all protocols are followed to protect both patients and hospital personnel.

Responsibilities

Safety and Security:

Crisis Intervention:

1.Participate in emergency response efforts, including various codes and other safety-related protocols.

2.Use non-violent crisis intervention techniques to manage challenging situations safely.

3.Collaborate with the healthcare team to ensure appropriate responses to patient needs.

Certifications

1.CPR and First Aid Certification.

2. State-mandated security training or licensing.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Education and/or Experience

• High school diploma or equivalent preferred.
• Experience in security, law enforcement, or behavioral health preferred.
• Certification in crisis intervention or de-escalation techniques (e.g. CPI, Healthy Interventions, etc).
• CPR and First Aid Certification within 90 days of hire
• State-mandated security training or licensing within 90 days of hire
• Strong communication, observational, and conflict-resolution skills.
• Ability to remain calm and professional in high-stress situation.
• Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Walking, standing, pushing, stooping, bending, stretching, and lifting heavy loads and potential physical intervention.
• Collaboration with multidisciplinary teams in a fast-paced environment.
• Required working evenings, weekends, holidays, and rotating shifts
• Physical presence onsite is essential.
• Hearing and vision must be normal or corrected to within normal range.
• Able to perform the duties with or without reasonable accommodation.