Job Description

Security Officer – Dedicated Site

Location: San Jose, CA
Schedule: Full-Time Overnight Shifts
Pay Rate: $20 – $21.50 per hour
Requirements: Current BSIS Guard Card
Benefits: Tuition Assistance for Employees and Immediate Family Members

Immediate Opening

Signal Security has an immediate opening for a Dedicated Security Officer at a beautiful apartment community in Silicon Valley.

If you're dependable, professional, and looking for a company that invests in your growth, this is an opportunity to build a long-term career with one of the fastest-growing security organizations in the industry.

Training & Support

We believe great officers are built through training, mentorship, and support.

You'll receive:

• On-site field training
• Officer Advancement Program
• Open-door management policy
• Ongoing mentoring and leadership support
• Bonus programs and pay incentives
• Bi-weekly pay with direct deposit through ADP
• Paid Sick Leave
• Awards and recognition programs
• Free uniforms and equipment
• Respectful and supportive management team

As a Dedicated Security Officer, you will provide a visible security presence while helping create a safe, welcoming environment for residents, guests, vendors, and property staff.

This position focuses on observation, reporting, customer service, and proactive foot patrols Officers are expected to maintain a professional presence, identify potential concerns before they become problems, and provide peace of mind through exceptional service.

Important: We do not use physical force against anyone. Our officers rely on communication, professionalism, de-escalation, and customer service skills to gain compliance whenever possible.

Primary Responsibilities

• Conduct interior and exterior foot patrols throughout the property
• Observe and report suspicious activity, safety concerns, and policy violations
• Monitor courtyards, parking areas, common areas, pools, offices, and other high-value areas
• Respond to resident concerns, disturbances, emergencies, and requests for assistance
• Monitor access points and report unauthorized entry attempts
• Complete detailed and accurate reports using company mobile technology
• Maintain a professional and visible presence throughout the property
• Communicate effectively with residents, guests, management, and emergency responders
• Protect client property through proactive observation and reporting
• Assist with emergency response procedures as necessary
• Immediately report incidents, hazards, maintenance concerns, and property damage
• Safeguard company equipment including radios, keys, access cards, and electronic devices
• Follow all site-specific post orders and client instructions

What Success Looks Like

Successful officers consistently:

• Arrive on time and prepared for every shift
• Maintain professional appearance standards
• Demonstrate excellent judgment and situational awareness
• Communicate clearly and professionally
• De-escalate situations calmly and respectfully
• Produce accurate and timely reports
• Deliver exceptional customer service
• Follow instructions and site procedures consistently

Qualifications

Required

• Current California BSIS Guard Card
• At least 18 years of age
• High School Diploma or GED
• Reliable transportation
• Ability to pass background screening and drug testing
• Strong verbal and written communication skills
• Ability to work independently with minimal supervision
• Ability to stand and walk for extended periods
• Ability to lift and move up to 20 pounds
• Ability to complete required training modules within the first month of employment

Preferred

• Previous security experience
• Residential community, hospitality, customer service, or public-facing experience
• Experience writing incident reports and daily activity reports
• Strong de-escalation and conflict resolution skills

The Signal Difference

Officer Advancement Program

Signal Security promotes from within whenever possible. Our Officer Advancement Program provides a clear path toward leadership opportunities, promotions, and increased compensation.

Learning & Development

You'll have access to our 88 University online learning platform, providing ongoing professional development and leadership training.

Tuition Assistance Program

Through our partnership with Bellevue University:

• Up to $3,500 annually for full-time and part-time employees
• Up to $2,500 annually for immediate family members

Our Core Values

Honesty

Nobody is perfect. We value honesty, accountability, and doing the right thing.

Relationships & Communication

We believe strong communication builds strong teams. We encourage open dialogue and mutual respect.

Serving

We serve our clients and their communities without hesitation.

Passion

We take pride in our work and maintain a strong work ethic every day.

Learning

Questions are encouraged. We invest heavily in training and development because your success matters.

About Signal Security

Signal Security is one of the world's most innovative security companies. Our mission is to deliver peace of mind to every community we serve.

We provide much more than traditional security services by combining proactive patrols, exceptional customer service, technology-driven reporting, and professional security solutions that protect people, property, and assets.

We take our Core Values seriously: Passion, Learning, Serving, Relationships, Honesty, and Integrity—and we're looking for team members who do the same.

Join a company where your work matters, your growth is supported, and your future is valued.

Signal is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable law.

A Signal Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
• Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
• Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
• Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds

Signal is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.