Job Description

Perform specific duties and tasks related to site security operations and initiatives. This includes, but is not limited to, general security functions that aid in providing a safe and secure workspace for TaylorMade employees, contractors, guests, and visitors, as well as protection of company assets, intellectual property, and proprietary information. This includes the use of physical and electronic security measures as directed by management, supporting workplace violence prevention, situational awareness, and emergency preparedness efforts across the site. Duties also include staffing the Physical Security Operations Center (PSOC) to provide real-time monitoring of security systems, dispatch, and incident response coordination in support of site-wide security operations. Security officers are required to know and follow safe work practices, and to be aware of company policies, procedures and guidelines related to security, job safety, including safety rules and regulations and report anything not in compliance to management.

Essential Functions and Key Responsibilities:

• Responsible for carrying out responsibilities in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.

• Ensure that all post orders, standard operating guidelines, and directives are followed, and established duties and tasks are carried out.

• Assist and support contract security personnel assigned to the site as requested by management.

• Assist Site Security Lead with training of contract security officers and other company personnel as requested by security management.

• Perform secondary duties and tasks assigned by security management.

• Assist with safety initiatives as assigned by security management.

• Assist with management of access control, video surveillance, visitor management, and integrated security platforms, including mobile credentials and cloud-based systems, as directed by security management.

• Staff the Physical Security Operations Center (PSOC) on assigned shifts, providing continuous monitoring of video surveillance, access control alarms, intrusion detection, duress and panic alarms, environmental alerts, and other integrated security systems in support of 24/7 site operations.

• Assess events and alarms in real time, follow PSOC post orders and standard operating guidelines to initiate appropriate response, and dispatch on-site security personnel, facilities staff, and external emergency services as needed.

• Maintain clear and timely communications between field officers, management, and external responders via radio, phone, intercom, and mass notification systems; serve as the central point of contact for security-related communications during assigned shifts.

• Accurately document all events, alarms, dispatches, and actions taken in the incident reporting system; maintain daily activity logs, shift turnover reports, and after-action summaries as directed by security management.

• Conduct routine checks and verification tests of PSOC equipment (video walls, radios, intercoms, alarm panels, mass notification, and dispatch tools); monitor weather alerts, travel advisories, and threat notification feeds, and escalate relevant information to security management and impacted stakeholders.

• Staff security office, main lobby and other posts as directed by security management.

• Staff lobby/reception station upon request or when assigned.

• Support workplace violence prevention, situational awareness, and emergency response efforts, including evacuation, shelter-in-place, and active threat protocols as directed by security management.

• Maintain awareness of insider threat and information protection practices; promptly report suspicious activity, tailgating, social engineering attempts, or other security concerns to security management.

• Performs other related duties and assignments as required.

Knowledge and Skills Requirements:

• Familiarity with corporate policies and practices related to physical security, investigations, loss prevention, guard force operations and management.

• Ability to maintain composure in stressful situations, under conditions of urgency or high pressure.

• Reliable means of communication and transportation required.

• Basic proficiency with Microsoft 365 applications (Word, Excel, Outlook, Teams, SharePoint). Ability to learn and operate enterprise security platforms, including access control, video management, visitor management, and incident reporting systems.

• Ability to maintain situational awareness while monitoring multiple video walls, alarm consoles, and communications channels simultaneously; capable of prioritizing concurrent events, making sound decisions quickly, and accurately documenting actions in real time within a Physical Security Operations Center (PSOC) environment.

• Professional composure at all times and ability to interact with all levels of business management, as well as guests and vendors.

• Availability for 24/7 emergency and crisis notification and response.

• Demonstrate ability to hold confidential materials and information

• Excellent English communication skills, both verbal and written. Ability to present and report information in a clear and concise manner.

Education, Work Experience, and Professional Certifications:

• High School diploma or GED required

• 1-2 years in corporate physical security positions; prior experience in a Physical Security Operations Center (PSOC), Global Security Operations Center (GSOC), dispatch center, or similar 24/7 monitoring environment is preferred

• CPP (Certified Protection Professional), PSP (Physical Security Professional) or other safety industry designation is preferred. Must be able to meet and continue to meet applicable state or local security licensing requirements

Work Environment / Physical Requirements:

• Office/warehouse and outside environment

• Ability to work extended hours as needed on short notice

• Good eyesight close up, distance vision and ability to focus required

• Frequent sitting, standing, and walking for long periods of time (including stairs)

• Light physical effort equal to frequent lifting or moving of lightweight materials (up to 20 lbs.)

• Regularly required to sit or stand, bend and reach.

TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected hourly base pay range for this position is $23.00 - $25.00 Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.

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TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.