Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Perform hotel security duties and procedures to ensure the safety and security of guests,
employees and the property as well as the property’s assets.

Essential Duties & Responsibilities:

• Perform daily inspection and ensure compliance of hotel security & safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.

This may include and is not limited to:

• Patrolling & inspecting with specified equipment the assigned areas to include all public areas to the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions.
• Maintain the Security procedures and audit/dept. logs that may include lost and found, storing guest’s valuables, key control, emergency procedures, and health and safety hazard procedures for all employees and guests.
• Ensure all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required.
• Escorting staff and guest to car if requested.
• Inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property.
• Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against thehotel.
• May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required.
• Complete documented reports in accordance to Company and hotel policies and procedures.
• Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety.
• Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key department contacts include all hotel staff.

Qualifications and Requirements

High School diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. CPR and First Aid certification required.

The job requires ability to perform the following:

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 lbs.
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to secure the facility
• Frequently bending, stooping, and kneeling

Other requirements:

• Communication skills are utilized a significant amount of time when interacting with the guests and employees.
• Certification in safety and training and/or licensed as a Security Officer may be required.
• Certified CPR. First Aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods. OSHA requirements, fire codes, and life safety codes.
• Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, are used occasionally.
• May be required to work nights, weekends, and/or weekends.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.