Job Description

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events, retail locations and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

As a  Concierge Security Officer, you will play a key role in maintaining a secure and welcoming corporate environment. Acting as the first point of contact for employees, clients, and visitors, providing top-tier concierge services, you’ll be ensuring a smooth, safe, and professional experience for everyone on site. This position combines professional security expertise with front-of-house responsibilities, including access control and supporting day-to-day site operations, while upholding the highest standards of professionalism and service.

We are currently recruiting for:

• Casual role

Key Responsibilities:

• Front-of-House Excellence:
• Welcome and assist all visitors, staff, and contractors with courtesy and professionalism, ensuring a positive first impression.
• Access & Visitor Management:
• Oversee visitor sign-ins, access cards, and contractor permits using electronic systems, maintaining accurate logs and confidentiality.
• Reception & Coordination:
• Handle front desk enquiries and calls, and coordinate with facilities or building management for smooth operations.
• Lobby & Facility Standards:
• Maintain a clean, organized, and professional lobby environment, upholding presentation standards.
• Site Operations Support:
• Assist with room bookings, access requests, and administrative tasks, supporting day-to-day site operations.
• Security Monitoring:
• Monitor access points, CCTV, and alarm systems to detect and respond to suspicious activity or threats.
• Patrols & Incident Response:
• Conduct regular patrols of all areas, respond swiftly to incidents, alarms, and emergencies (fire, medical, or security), and escort visitors or contractors in secure zones as needed.
• Compliance & Reporting:
• Ensure adherence to company and site security policies, including ID checks and restricted access control. Prepare detailed incident reports, daily logs, and handover notes.
• Safety & Continuous Improvement:
• Participate in emergency drills, safety inspections, and compliance audits. Promptly identify and report hazards, maintenance issues, or security breaches.

Qualifications

Mandatory:

✔ Current and valid NSW Security Licence

✔ Current First Aid and CPR Certificate

✔ Proficiency in security systems, including access control, CCTV, and reporting tools

✔ Excellent communication and customer service skills

✔ Professional presentation and strong understanding of corporate security protocols

✔ Full working rights in Australia

Benefits & Culture

What We Offer:

• A discount program where employees, and their family members, can save at over 400 retailers Australia wide.
• A well-being program that provides advice about mental, physical, and financial well-being.
• Comprehensive Recognition & Reward Program celebrating our Certis Values; Professionalism; Integrity; Customer Focus; Teamwork; Courage; Care and Safety & Purpose; Safer; Smarter; Better.
• Annual Employee Engagement Survey to ensure the voice of our employees & employment engagement is prioritised.
• Annual Certis Employee Pinnacle Awards to celebrate excellence.
• An Employee Assistance Program (EAP) that is available to employees and their families.
• Cultural diversity is valued and supported.
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602

• ACT 17501220

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073

• ACT 17501742

• QLD 3158254

• WA SA 72311

• SA ISL 235794

• VIC Z05 798 61S

• VIC Z05 798 40S

• NT 1093

• TAS 458596293