Job Description

Under general supervision, provide security and protection of Horseshoe St. Louis Casino; including money transactions, public relations, performing command center functions, assisting guests/customers and employees, as needed and maintaining order.

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

• Warn persons of rule infractions or violations, and apprehend or evict violators from premises when necessary.
• Assist sick or injured guest and team members, provides first aid, including CPR when necessary, request EMS as needed.
• Assist Games and Slots department in removing drop boxes. Perform fills, credits, exchanges and marker transfers when assigned, and following the required procedures.
• Report unsafe or hazardous conditions.
• Assist guest and team members on directions and proper procedures.
• Check identification to ensure guests are over the age of 21.
• Drive company vehicles to transport individuals to specified locations or to patrol company property.
• Monitor and authorize entrance and departure of team members, visitors, and other persons to guard against theft and maintain security of premises.
• Write incident reports of daily activities and irregularities such as accidents, equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Obtain witness statements when necessary.
• Circulate among visitors, guest and team members to preserve order and protect property. Answer alarms and investigate disturbances.
• Perform other duties as assigned by management

• Must be at least 21 years of age

• Must have a valid driver’s license.

• Must be able to effectively communicate in English both orally and written.

• Must be able to obtain and maintain a valid gaming license

• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.

• Excellent guest service and communication skills.

• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

• Must present a professional appearance and demeanor at all times.

• Regular and punctual attendance is required.