Job Description

Job Title

Security Monitoring Service Delivery Manager

We are seeking the Security Monitoring Service Delivery Manager is responsible for managing, monitoring, and continuously improving enterprise security monitoring services. The role applies in-depth information security expertise to oversee security service performance, coordinate third-party providers, and ensure alignment with organizational objectives, regulatory requirements, and internal standards. The role operates with limited supervision and exercises independent judgment on complex security, compliance, and service delivery matters.

Your role:

• Manage and monitor enterprise security monitoring services, ensuring service health, availability, and performance in line with defined KPIs and SLAs.
• Track, analyze, and report on security service performance, incidents, and trends to assess effectiveness and drive continuous improvement.
• Investigate potential security incidents and service degradations, coordinate response activities, and drive resolution in collaboration with internal teams and vendors.
• Define, maintain, and report on key performance indicators (KPIs) for security monitoring services to ensure alignment with organizational security objectives.
• Coordinate and manage third-party security service providers delivering monitoring, detection, and response capabilities.
• Support deployment, integration, validation, and lifecycle management of security monitoring and detection tools across the enterprise.
• Participate in security reviews of new and existing applications and services, ensuring monitoring and detection requirements are met.
• Review and maintain security monitoring processes, procedures, and documentation to reflect best practices, emerging threats, and compliance requirements.
• Collaborate with stakeholders across IT, business, and Group Security to align security monitoring capabilities with business needs.
• Translate complex security monitoring concepts into clear and actionable guidance for non-technical stakeholders.

You're the right fit if:

• Bachelor's / Master's Degree in Computer Science, Information Technology, Cybersecurity or equivalent.
• Minimum 2 years of experience in areas such as Security Architecture, Network Security, Cybersecurity Technology, Information Security or equivalent with Bachelor's OR no prior experience.
• Hands-on experience with security monitoring, incident management, service performance tracking, and KPI reporting.
• Strong communication skills with the ability to bridge technical and non-technical audiences.
• Experience managing and coordinating third-party security service providers.
• Professional cybersecurity certifications (e.g., CISSP, CISM, CISA, ISO 27001) are an advantage.
• Familiarity with audit frameworks and standards such as NIST, ISO 27001, ITIL, and CIS Benchmarks is a plus.
• Experience working in a large multinational environment with cross-functional teams.
• Exposure to process automation tools is a plus.
• Strong analytical, documentation, and reporting skills.
• AI affinity and innovation mindset – Demonstrated interest and experience in leveraging AI driven solutions, analytics, and automation to improve security effectiveness and decision making.
• Ability to work independently under broad guidelines and manage multiple priorities.
• Desire to continuously improve, learn, and drive results.
• Fluency in English (min C1 level).

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities.​ Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.​

This role is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here