We’re looking for motivated, engaged people to help make everyone’s journeys better.
"Job Summary:
Manages local Gate Gourmet security and compliance program in accordance with the North American Region security and compliance program. Ensures top leaders in the unit and Regional leadership are fully informed of incidents, investigations and outcomes. The security program focuses on prevention and control of losses from theft, fraud, vandalism, workplace violence, threats and a wide range of criminal matters. It includes security reviews of facilities and recommendations for changes based on law, policy and best practices. The compliance program focuses on TSA, DOT and U.S. Customs and Border Protection issues and prevention of violations. This includes conducting regular compliance reviews, and conducting investigations into incidents brought by those agencies, and reporting on findings.
Main Duties and Responsibilities:
w Conducts investigations of violations of law, policy, procedure and standards of conduct, as well as property damage and other incidents. Reports findings and coordinates efforts with law enforcement agencies as appropriate. Follows up with corrective actions as appropriate to the event and monitors results.
w Ensures unit compliance and conducts investigations of violations of TSA, DOT and U.S. Customs and Border Protection regulations as alleged by those agencies, reports findings, and follows up with corrective actions as appropriate to the event, and monitors results.
w Ensures compliance with company security policies and procedures and company developed security best practices through training, unit reviews and inspections.
w Assist with driver compliance management.
w Manages resolution of security incidents by responding or maintaining contact with unit management, personnel, airport, Amtrak officials or law enforcement as appropriate.
w Builds and maintains rapport with local law enforcement, airports, TSA, and other regulatory agencies.
w Reports findings of investigations and reviews and recommendations to unit leadership and the Area Security Manager, the Director of Regional Security.
w Accomplishes organization’s security and compliance mission by completing related work as needed.
w Manages ID badging and access control system.
w Manages and maintains relationships with third party security companies as needed to ensure the safety of unit personnel, and security of the building, vehicles and all other company property.
A high school diploma or equivalent, is required. Associate’s degree preferred.
Work Experience:
w At least five (5) years of professional experience in building/facility security or in law enforcement.
w Preference for experience in airline, transportation or large manufacturing businesses.
Technical Skills: (Certification, Licenses and Registration)
w ASIS International CPP (Certified Protection Professional), or PCI (Professional Certified Investigator) is desirable.
Language / Communication Skills:
w Excellent verbal and written communication skills required.
w Comfortable communicating with all levels of employees, and the ability to interact well with all levels.
w Ability to build and develop relationships that will foster a culture of security within large organizations
w Multi-lingual skills highly desirable.
Job Dimensions
Geographic Responsibility: local unit
Type of Employment: Full-time
Travel %: Travel required up to 10%
Exemption Classification: Exempt
Internal Relationships: Unit Leadership and staff at all levels, Regional management and resources
External Relationships: Local law enforcement, airport security and other agencies. Third party security companies as needed to ensure the safety of unit personnel.
Work Environment / Requirements of the Job:
w Position requires knowledge, experience and demonstrated competency in:
o Conducting investigations and compliance audits, including interview and interrogation techniques
o Writing reports of findings and corrective actions for the unit to agree to and implement
o Interpreting regulations, relevant criminal, civil and employment laws, and corporate policies and procedures
w Knowledge of office equipment (fax machine, computer, calculator, etc.) is required
w Knowledge and experience with MS Office programs is required
w Ability to respond to unusual or emergency situations and conditions in and around the unit with appropriate level of intervention to safely de-escalate the situation.
Budget / Revenue Responsibility: NA
Organization Structure
Direct Line Manager (Title): Dir, Security, gg America
Dotted Line Manager (Title, if applicable): Area Security Manager
Number of Direct Reports: 0
Number of Dotted Line Reports: N/A
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:
Demonstrated Values to be Successful in the Position
Excellence
Passion
Responsibility
Respect
We anticipate that this job will close on:
10/01/2026
If you want to be part of a team that helps make travel and culinary memories, join us!
Shaping the future of Inflight Hospitality.
At gategroup, we are the global leader in airline catering, retail-on-board, and hospitality services, enhancing the passenger experience at 35,000 feet and beyond.
Headquartered in Zurich, Switzerland, our footprint spans over 200 operating units across 60+ countries and territories, making us the most extensive catering network in the aviation industry. Every day, we proudly serve millions of travelers, partnering with the world’s top airlines to deliver memorable culinary moments and seamless retail experiences.
Driven by innovation, advanced technology, and operational excellence, our teams design and deliver premium food and service solutions tailored to the dynamic needs of modern air travel.
From gourmet meals to intelligent retail programs, our mission is simple:
To elevate every journey.
