Job Description

1. Security Operations

• Direct and coordinate the day-to-day activities of all Security personnel.
• Plan and assign work to Security colleagues and ensure adequate coverage across all shifts.
• Organise regular patrolling of:
  • Hotel boundaries
  • Guest rooms and corridors
  • Offices
  • Storage areas
  • Public areas
  • Function and meeting areas
  • Parking areas
  • Back-of-house areas
• Monitor hotel entrances, exits and access points.
• Maintain effective access control and visitor management.
• Ensure proper management and control of hotel keys, master keys and access cards.
• Ensure security procedures are consistently followed by all colleagues.
• Compile and distribute Security reports to relevant departments and management.
• Ensure Security logs, registers and records are maintained accurately.

2. Guest & Colleague Safety

• Ensure the highest level of guest and colleague safety while maintaining a welcoming and professional environment.
• Respond promptly to security incidents, disturbances, accidents and emergencies.
• Assist guests and colleagues during security-related situations.
• Handle sensitive guest situations professionally and discreetly.
• Maintain a visible security presence without negatively impacting the guest experience.
• Ensure all incidents involving guests, colleagues or hotel property are properly documented and followed up.
• Render First Aid to guests and colleagues as required by hotel guidelines and training.

3. Incident Management & Investigation

• Prepare detailed incident reports for all security-related incidents.
• Ensure all allegations, complaints and incidents are properly investigated and followed up.
• Conduct preliminary investigations relating to theft, loss, damage, misconduct, guest complaints and other security matters.
• Maintain confidentiality of sensitive investigations.
• Ensure corrective and preventive actions are implemented.
• Escalate serious incidents immediately to the General Manager and relevant authorities, where required.

4. Fire & Life Safety

• Ensure compliance with applicable Fire & Life Safety regulations and IHG standards.
• Ensure required fire drills are conducted within the timelines prescribed by applicable local regulations and hotel requirements.
• Coordinate with Engineering and other departments on fire safety systems and emergency preparedness.
• Ensure emergency exits, escape routes, fire doors and assembly points remain accessible.
• Ensure Security colleagues are familiar with fire prevention and emergency procedures.
• Support regular inspection of fire and life-safety equipment.
• Maintain records of fire drills, emergency exercises and corrective actions.
• Ensure colleagues understand their responsibilities during fire and emergency situations.

5. Emergency & Crisis Management

• Be fully conversant with hotel emergency procedures and IHG security protocols.
• Ensure all Security personnel understand emergency response procedures.
• Develop and conduct regular emergency preparedness drills.
• Manage Security response during:
  • Fire emergencies
  • Medical emergencies
  • Natural disasters
  • Bomb threats
  • Suspicious packages
  • Security threats
  • Theft and criminal incidents
  • Guest disturbances
  • Other emergency situations
• Coordinate with Police, Fire Services, medical services and other emergency agencies when required.
• Support the hotel's Business Continuity and Crisis Management plans.

6. Terrorism & Threat Awareness

• Be fully conversant with applicable IHG and hotel procedures relating to terrorism and security threats.
• Ensure all Security personnel and relevant hotel colleagues are aware of security threat procedures.
• Monitor and report suspicious activities, persons, packages or behaviour.
• Ensure appropriate escalation and response to potential threats.
• Maintain confidentiality of security-sensitive information.

7. Key, Access & Asset Control

• Take overall responsibility for hotel key control.
• Ensure proper issue, return and tracking of master keys, room keys and access cards.
• Monitor access to restricted and sensitive areas.
• Ensure hotel assets are protected against theft, misuse or unauthorised removal.
• Ensure appropriate gate-pass procedures are followed for hotel property.
• Coordinate with Finance, Engineering, Housekeeping and other departments on asset protection.

8. CCTV & Security Systems

• Ensure effective monitoring and operation of CCTV systems.
• Conduct periodic review of CCTV coverage and identify gaps or blind spots.
• Ensure CCTV footage is handled securely and confidentially.
• Monitor access-control systems and other security equipment.
• Coordinate with IT/Engineering for maintenance and functionality of security systems.
• Ensure security equipment is used safely and responsibly.

Financial Responsibilities

9. Manpower & Payroll Management

• Work closely with Human Resources on Security manpower planning and staffing requirements.
• Ensure effective deployment of Security personnel across shifts.
• Optimise manpower utilisation without compromising safety and security standards.
• Monitor attendance, overtime and payroll costs.
• Support effective hiring and deployment processes.
• Review outsourced Security manpower and ensure contractual manpower requirements are met.
• Ensure effective utilisation of outsourcing to manage payroll costs.

10. Department Budget

• Prepare and manage the Security department budget.
• Monitor departmental expenses against approved budgets.
• Control expenditure on Security equipment, uniforms, training and operational requirements.
• Identify cost-saving opportunities without compromising guest and colleague safety.
• Provide regular updates on departmental financial performance.

11. Parking & Traffic Management

• Ensure effective control of hotel parking and traffic movement.
• Coordinate with Front Office and other departments for guest and VIP parking requirements.
• Ensure appropriate valet parking controls, where applicable.
• Minimise unnecessary parking-related costs while maintaining guest convenience and safety.

People Responsibilities

12. Team Leadership & Development

• Direct day-to-day activities, plan and assign work and establish performance expectations for Security colleagues.
• Provide mentoring, coaching and regular feedback.
• Recognise good performance and address performance concerns appropriately.
• Manage conflicts within the team professionally.
• Develop supervisors and Security colleagues through structured training and coaching.
• Conduct leadership training for senior Security personnel.
• Plan and facilitate regular Security awareness training for hotel colleagues.
• Ensure all Security personnel and hotel colleagues understand and follow relevant policies and procedures.
• Maintain strong communication and working relationships across all departments.

13. Training & Awareness

Ensure regular training is conducted on:

• Security procedures
• Fire & Life Safety
• Emergency response
• First Aid
• Evacuation procedures
• Incident reporting
• Theft prevention
• Key control
• Access control
• Suspicious package awareness
• Terrorism and security threat awareness
• Guest safety
• Workplace safety

Maintain appropriate training records and ensure mandatory training is completed within prescribed timelines.

Local Authority & External Relations

• Maintain effective working relationships with:
  • Goa Police
  • Fire & Emergency Services
  • Local administration
  • Hospitals and medical services
  • Other relevant government and emergency agencies
• Coordinate with government authorities during emergencies, investigations and inspections.
• Maintain professional relationships with local community representatives and other external stakeholders.
• Support the hotel during statutory inspections and security-related requirements.
• Ensure required licences, registers and security documentation are maintained.

Local Laws & Regulatory Compliance

The Security Manager is responsible for ensuring compliance with applicable Central Government, Goa State and local laws and regulations relevant to hotel security and safety.

This includes, as applicable:

• Fire & Life Safety requirements
• Applicable private security agency/security personnel regulations
• Emergency preparedness requirements
• First Aid and fire-drill requirements
• Local police and security requirements
• Applicable licensing and statutory requirements
• Hotel safety and security regulations
• Requirements relating to weapons and prohibited items
• Any other applicable local safety, security and emergency regulations

The Security Manager must ensure that all Security operations are aligned with IHG standards, hotel policies and procedures, owners' requirements and applicable local laws

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Follow IHG policies, hotel SOPs, owners' policies and applicable regulatory requirements.
• Ensure firearms and other prohibited weapons are not carried by unauthorised personnel while on hotel duty.
• Ensure Security personnel operate all equipment safely and responsibly.
• Maintain professional and ethical standards at all times.
• Protect guest and colleague confidentiality and personal information.
• Promote a culture of safety, security, respect and responsibility.

Guest Experience & IHG True Hospitality

The Security Manager must ensure that security procedures support, rather than negatively impact, the guest experience.

Demonstrate IHG's core service behaviours:

True Attitude – Be caring, approachable and committed to creating a safe environment.

True Confidence – Demonstrate the knowledge and skills required to handle security and emergency situations professionally.

True Listening – Understand guest and colleague concerns and respond appropriately.

True Responsiveness – Respond promptly, calmly and professionally to security and safety requirements.

Security colleagues should maintain a professional, welcoming and guest-focused approach while remaining alert and vigilant.

Key Performance Indicators

• Guest and colleague safety
• Security incident frequency and resolution
• Timely incident reporting
• Fire & Life Safety compliance
• Completion of mandatory fire drills and emergency exercises
• Security audit performance
• CCTV and access-control effectiveness
• Key-control compliance
• Asset protection and loss prevention
• Security manpower productivity
• Payroll and overtime control
• Security department budget performance
• Training completion
• Compliance with IHG security standards
• Compliance with applicable local laws and statutory requirements

Qualifications & Experience

• Bachelor's degree / higher education qualification in Security Management, Hotel Management, Defence Studies or a related field preferred.
• Minimum 5–8 years of relevant experience in Security, preferably within a hotel/hospitality environment.
• Previous experience as Security Manager, Assistant Security Manager or equivalent supervisory role preferred.
• Candidates with relevant experience in Defence, Police, Paramilitary or recognised Security organisations may be considered.
• Strong knowledge of hotel security operations, Fire & Life Safety, emergency response and investigations.
• Knowledge of CCTV, access control and security systems.
• Good knowledge of local security practices and government authorities.
• Fluent English communication is required.
• Knowledge of Hindi and local language(s) will be an advantage.

Core Competencies

• Leadership and people management
• Security and risk management
• Emergency and crisis management
• Fire & Life Safety
• Investigation and incident management
• Strong observation and attention to detail
• Decision-making and problem-solving
• Communication and interpersonal skills
• Integrity and confidentiality
• Guest focus
• Teamwork and collaboration
• Cost and manpower management
• Ability to remain calm under pressure

Accountability

The Security Manager is accountable for the overall safety and security function of Holiday Inn Express Goa Morjim, including Security operations, emergency preparedness, Fire & Life Safety coordination, incident management, asset protection, manpower deployment, training, local authority liaison and compliance.

The role will supervise Security personnel across multiple shifts and work closely with all hotel departments to ensure a safe, secure and welcoming environment for guests, colleagues and visitors.

The Security Manager will also support the General Manager in maintaining strong relationships with local authorities and ensuring that the hotel remains compliant with IHG standards, owners' requirements and applicable Goa and Indian laws

What We Offer

• Competitive salary and benefits
• IHG colleague room discounts
• Uniform as per hotel standards
• Learning and development opportunities
• Career growth within IHG Hotels & Resorts
• Employee wellbeing initiatives
• Opportunity to be part of the upcoming and growth journey of Holiday Inn Express Goa Morjim

Our Commitment

At IHG Hotels & Resorts, we believe in creating inclusive teams where colleagues are respected, supported and encouraged to bring their whole selves to work. We are committed to equal employment opportunities and to creating a workplace where everyone can belong, grow and make a difference.