Job Description
•Check the Qatar Police incoming e-mails periodically and update rest of the team for any necessary information.
•Conduct regular patrol of the property to ensure all areas are safe and secure.
•Conduct Security Department meetings. Attend and participate in other required hotel
•Review and approve departmental schedules/payroll and make necessary
•adjustments.
•Direct coordination of training in fire life safety, CPR, as well as other Corporate
•approved programs, such as Limo Driver Training and Workplace Violence training.
•Lead and direct investigations of accidents, thefts, property loss and unlawful
•activities. Document details and advise Management
•Screen, interview, select, manage, review and counsel Security Supervisors and
•Officers to maintain order throughout the hotel. Periodically review Officers and
•Supervisors’ logs to ensure completeness and accuracy
•Make sure all checked in guest have copies of valid Identity details copying security department if required by CID.
•Ensure correct information such as passport and other related details has been input in the system accurately by checking with reception daily.
•Update all check out information within 1 hour of opera system update.
•Run a full audit on the CID on regular basis at least once a week.
•Maintain proper filing system to keep all rooming lists, actual arrival and departure list related to the CID daily update process.
•Establish contact with CID officers on the area and maintain a report with other CID operators in nearby competitors.
•Ensure all emergency calls are attended as top priority is given to these calls.
•Crime prevention and investigation
•Maintain professional business confidentiality.
•Conduct yourself in a professional manner at all times and maintain high grooming standards.
•Perform other related duties as required and assigned by management
Internal Communication
•Ensure an efficient communication platform with other voco® Doha West Bay Suites offices and sister properties.
•Work with Convention/Catering Services to ensure functions are safe for all guests and employees.
•Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate information.
•Periodically review and update a variety of departmental guidelines.
•Maintain Officer equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.
•Oversee and maintain various technical equipment, hardware and software, to ensure it is function
•Attend Operations training sessions and meeting as required
•Attend MOI training for update.
SAFETY REQUIREMENTS
•Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
ORGANIZATIONAL RELATIONSHIPS
•Positions directly reporting to this position (titles):
•Assistant Director, Safety and Security
•Security Officer
•Lost and Found Officer
•Dispatcher
•Security Supervisor
GENERAL
•Communicate effectively with all other departments
•Attend meetings, training sessions and any other required meeting or training session.
•Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
•Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
