Job Description

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.

We are seeking a Security Manager (SSL) to lead security operations for a key client in Manhattan, NY This role is responsible for contract compliance, operational performance, and financial targets. The ideal candidate is a seasoned leader with experience managing high-profile client accounts, mentoring managers, and building a strong culture of service and accountability, while serving as the primary client liaison. The Security Manager will oversee day-to-day operations, lead and develop a team of security supervisors and officers, drive operational improvements, monitor key performance indicators (KPIs), manage budgets, and partner with HR, Training, and Compliance to ensure alignment with corporate standards.

Benefits

We believe in investing in our people. When you join Securitas, you’ll receive:
✔ Competitive Salary: $110,000 - $114,753 annually

✔ Comprehensive Benefits Package:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401K with company matching

✔ Career Growth: Continuous training and leadership development programs.
✔ Dynamic Work Environment: Be a part of a highly engaged and results-driven team.

Essential Duties and Responsibilities

Strategic Vision and Business Operation Goals

• Develop and achieve weekly, monthly, and quarterly operational goals.

• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Other Responsibilities

• Manage daily staffing and administrative functions for assigned locations.
• Conduct quality assurance inspections and monitor Security Officer performance.
• Serve as a liaison between Securitas and client representatives.
• Oversee the training and operations of Field Supervisors and Security Officers.
• Ensure compliance with company policies, post orders, and contract requirements.

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration, or related field is required.
• 8-10 years of law enforcement and/or military experience is required.
• Experience in security operations or scheduling is a plus.
• Current driver’s license with a clean driving record.
• Strong customer service orientation with effective problem-solving skills.
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
• Excellent verbal and written communication skills.
• Demonstrated ability to hire, develop, motivate, and retain staff.
• Availability to respond to emergencies outside normal working hours.

If you are ready to take on this challenging and rewarding role, we encourage you to apply and join our mission of making the world a safer place.

Company Website: https://www.securitasinc.com

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.