Job Description

The selected candidate will report to the Facilities Manager and will have the following responsibilities:

Key Responsibilities:

1. Access Control & Premises Security

• Ensure only authorized personnel enter through basement and other controlled access points.
• Oversee key issuance, bag searches, and proper logging of dispatch entries.
• Supervise entry/exit management at ICU, Emergency, and Lobby.
• Monitor unmanned gate posts periodically (vehicle checks, supplier delivery notes, back area surveillance).

2. Surveillance & Control Room Management

• Oversee the operation and safekeeping of CCTV systems and security alarms.
• Monitor security systems continuously and coordinate patrol responses.
• Maintain incident logs and ensure proper evidence handling.

3. Emergency & Incident Management

• Ensure ambulance and emergency entries/exits remain clear at all times.
• Support safe patient transfers from vehicles to Emergency.
• Enforce visitor limits in sensitive areas and guide flow to waiting areas.
• Respond to security incidents and escalate to hospital management as needed.

4. Usher & Staff Supervision

• Manage Roster Preparation, Implementation and supervision.
• Day shift team and night shift team.
• Review daily shift reports and ensure proper patrol coverage.
• Monitor usher discipline, grooming, and conduct.
• Escort cash/billing staff for secure transfers.

5. Patient & Visitor Services

• Oversee lobby operations and visitor control during official visiting hours.
• Provide courteous assistance to patients/visitors (directions, wheelchair, luggage, baby pram).
• Coordinate and manage VIP visits with lobby supervisor/concierge.
• Support discharge process, ensuring patients are escorted respectfully to the portico.

6. Compliance & Facility Checks

• Ensure fire exits, lounges, and waiting areas are properly maintained and secured.
• Conduct internal & external patrols (day/night) to identify risks or faults in infrastructure.
• Report security-related issues affecting hospital integrity.

7. External Coordination & Political Sensitivity

• Liaise with local law enforcement and police authorities for security-related matters.
• Handle any political interference or external pressures to ensure smooth day-to-day hospital operations.
• Ensure compliance with government and regulatory requirements affecting hospital safety and access.
• Represent hospital security in official external interactions when required.

Qualifications & Experience

• Diploma in Management or minimum a Higher School Certificate
• 5-10 years’ experience in similar position in a healthcare environment or hotel.
• Strong leadership, supervisory, and conflict resolution skills.
• Knowledge of CCTV operations, access control systems, emergency response, and law enforcement coordination.
• Capability to handle political pressures and external interference while maintaining hospital operations.
• Excellent communication and interpersonal skills.
• Clean morality certificate