Job Description

Omni San Francisco

Set amid the iconic charm and sweeping views of San Francisco, the Omni San Francisco Hotel offers a refined escape for both leisure and business travelers. Located in the heart of the Financial District, just moments from Union Square, the Embarcadero, and the city’s most celebrated attractions, our four-star hotel seamlessly blends timeless luxury with contemporary style.

Guests can relax in beautifully appointed accommodations featuring plush comforts and elegant design, savor locally inspired cuisine at our signature restaurant, or enjoy a handcrafted cocktail in the warmth of our inviting lounge. Business travelers will appreciate our state-of-the-art meeting spaces, personalized service, and convenient access to major corporate offices and transportation hubs.

Whether you’re here to explore San Francisco’s renowned culinary scene, stroll through its historic neighborhoods, or host a productive business meeting in a setting of sophistication, the Omni San Francisco Hotel provides the perfect balance of comfort, service, and location.

We are equally dedicated to creating a culture of warmth, respect, and growth—where associates are empowered to deliver exceptional service, create memorable moments for our guests, and grow personally and professionally as part of a team that takes pride in genuine hospitality.

Discover a destination where classic elegance meets modern convenience — and every stay feels uniquely San Francisco.

The Loss Prevention Supervisor role is dedicated to providing quality service that exceeds Guest and Member expectations. The Loss Prevention Supervisor works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.
Responsibilities
• Perform property patrols observing, reporting, and correcting safety and security deficiencies.
• Respond to all emergency calls, following established emergency procedures.
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
• Perform initial investigations and follow-up to complaints, accidents and incidents.
• Support Director of Loss Prevention to develop, implement and manage safety and loss control programs & initiatives.
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed .
• Provide and assist with all officer and resort wide safety/Loss Prevention training.
• Creates and ensures daily completion of staff checklists and necessary reports.
• Motivates staff and creates cohesive team.
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
• Monitor adherence to standard operating procedures.
• Clean and maintain a hygienic and organized work area.
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
• May be required to testify (criminal or civil) in court.
• Filing information related to incidents/accidents.
• Supervise employee locker and housing audits.
• Monitor and follow up on footage from Loss Prevention cameras.
• Assist with scheduling and timekeeping for officers.
Qualifications
• Must be 18 years of age.
• Must have a valid driver’s license and meet minimum requirements of Motor Vehicle Records.
• Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
• Requires a minimum of one year previous professional Loss Prevention or Law Enforcement experience, or current state certification as Private Security Officer.

Pay: $36.07

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.