Job Description

Position Summary

Supervises Security Officers on assigned shifts and provides for the protection and security of hospital assets, patients, visitors, employees, and guests. Serves as a first-line supervisor and operational escalation point responsible for maintaining order, supporting training, promoting accountability, and ensuring consistency in shift operations.

Responsibilities

• Maintains order, discipline, and security within assigned areas, including in the absence of the shift Captain.
• Supervises Security Officers on assigned shifts and assists with post assignments, staffing needs, and daily operational coordination.
• Assists with the training of new officers and ongoing training of current officers.
• Assists with emergency drills, incident command support, and coordinated response efforts during critical incidents.
• Assists with officer performance, conduct, training compliance, and operational readiness.
• Conducts shift briefings, reinforces expectations, and ensures officers are equipped to perform assigned duties.
• Responds to and manages significant incidents, ensuring appropriate notification, scene control, documentation, and escalation.
• Communicates appropriate information regarding patient and non-patient needs to Security team members and hospital staff.
• Maintains strict confidentiality and professional standards at all times.
• Supports performance coaching, corrective action, and leadership follow-up as directed.
• Monitors compliance with departmental procedures, service standards, and hospital policies.
• Assists with documentation review, shift issue resolution, and follow-up actions related to incidents and officer performance.
• Maintains reasonably regular, punctual attendance consistent with organizational policy and applicable standards.
• Maintains compliance with all hospital and departmental policies and procedures.
• Participates in continual review of Security policies and procedures and recommends operational improvements.
• Works with patients, visitors, staff, and leadership to resolve concerns and service issues.
• Manages interactions involving patients, visitors, and employees under extreme stress in a calm and professional manner.
• Supports leadership communication, shift continuity, and departmental accountability initiatives.
• Performs other related functions as assigned.
• Serves as the backup Department timekeeper.

Qualifications

• High school graduate or equivalent required.
• Basic knowledge of Microsoft Word or similar software for report writing purposes required.
• Training in supervision, incident command, documentation review, and employee coaching preferred.
• Four (4) years of progressive security, law enforcement, military security, corrections, or related public safety experience required.
• One (1) year of supervisory, lead, or formal leadership experience preferred.
• Healthcare security experience preferred.
• Demonstrated experience in coaching, incident management, training support, and operational decision-making preferred.
• Must obtain and maintain a State of Florida Class “D” Security Officer License.
• Must obtain and maintain CPI Certification.
• Must obtain and maintain IAHSS Basic Certification or higher.
• Must obtain IAHSS Supervisor Certification within 12 months of promotion or appointment.