Job Description

CORE COMPETENCIES:

• Security Basics: Ability to learn, retain and perform basic healthcare security functions;
• Risk Management: Ability to identify, educate, manage, and report security risks impacting service delivery;
• Communication: Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments;
• Service Delivery: Ability to consistently demonstrate professional behavior that is responsive to the needs of the client;
• Leadership: Ability to motivate, inspire, and influence others and lead shifts when required

CORE RESPONSIBILITIES INCLUDE:

• Provides oversight and training to Healthcare Security Officers on duty at client site(s)
• Reports all incidents or actions to supervisor or management that require management action
• May be assigned additional duties or responsibilities above that of a security officer
• Prepares daily payroll sign-in sheets and forwards to Security Manager
• Observing and immediately reporting any signs of crime, disorder, safety hazard, and unusual activity
• Patrolling on foot or vehicle for unsafe conditions, blocked entryways, security violations, mechanical problems, and unauthorized individuals
• Verbally and physically de-escalating individuals as needed
• Directing persons causing a disturbance to exit the property in a calm and respectful manner
• Responding to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, or inclement weather with calm urgency
• Inspecting all security devices and fire control equipment
• Screening members, visitors, and client employees to expedite their admittance to the facility
• Preparing logs and investigative reports, as required, by writing, typing, or entering accurate information that can be easily interpreted by fellow officers and supervisors
• Reading and interpreting police reports, local and state law, and procedure manuals
• Accurately entering information and maintaining the Lost and Found department log while adhering to the stated restrictions as they appear in the departmental manual
• Ensuring that all property removal is conducted within appropriate policy requirements and in accordance with client standards

MINIMUM QUALIFICATIONS AT ENTRY:

• Be 18 years of age and possess a high school diploma or GED
• Have a reliable and functional means of communication (i.e., cell phone)
• Have a reliable and functional means of transportation
• The legal right to work in the United States
• Possess a valid government-issued driver’s license
• Active state issued guard card preferred
• Successfully pass the client’s pre-employment screening process (Drug Test, Health Screen, Criminal Background Check)
• Ability to properly wear an N95 mask and adhere to social distancing guidelines while onsite
• Complete healthcare competency assessment and training on defusing assaultive behaviors

KNOWLEDGE AND SKILLS REQUIRED:

• Excellent oral and written communication skills; able to write informatively, clearly, and accurately
• Strong organizational and decision-making skills; must be able to assess and evaluate situations effectively
• Active listening skills
• Identify critical issues quickly and accurately
• Mediate conflict with tact, diplomacy
• Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Prior professional or volunteer experience in a hospital setting

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Hospital environment with minimal to no exposure to extreme temperatures expected
• Major activities include walking, standing, speaking, listening, observing
• Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching; use of an N95 mask is expected
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Qualifications

CORE COMPETENCIES:

• Security Basics: Ability to learn, retain and perform basic healthcare security functions;
• Risk Management: Ability to identify, educate, manage, and report security risks impacting service delivery;
• Communication: Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments;
• Service Delivery: Ability to consistently demonstrate professional behavior that is responsive to the needs of the client;
• Leadership: Ability to motivate, inspire, and influence others and lead shifts when required

CORE RESPONSIBILITIES INCLUDE:

• Provides oversight and training to Healthcare Security Officers on duty at client site(s)
• Reports all incidents or actions to supervisor or management that require management action
• May be assigned additional duties or responsibilities above that of a security officer
• Prepares daily payroll sign-in sheets and forwards to Security Manager
• Observing and immediately reporting any signs of crime, disorder, safety hazard, and unusual activity
• Patrolling on foot or vehicle for unsafe conditions, blocked entryways, security violations, mechanical problems, and unauthorized individuals
• Verbally and physically de-escalating individuals as needed
• Directing persons causing a disturbance to exit the property in a calm and respectful manner
• Responding to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, or inclement weather with calm urgency
• Inspecting all security devices and fire control equipment
• Screening members, visitors, and client employees to expedite their admittance to the facility
• Preparing logs and investigative reports, as required, by writing, typing, or entering accurate information that can be easily interpreted by fellow officers and supervisors
• Reading and interpreting police reports, local and state law, and procedure manuals
• Accurately entering information and maintaining the Lost and Found department log while adhering to the stated restrictions as they appear in the departmental manual
• Ensuring that all property removal is conducted within appropriate policy requirements and in accordance with client standards

MINIMUM QUALIFICATIONS AT ENTRY:

• Be 18 years of age and possess a high school diploma or GED
• Have a reliable and functional means of communication (i.e., cell phone)
• Have a reliable and functional means of transportation
• The legal right to work in the United States
• Possess a valid government-issued driver’s license
• Active state issued guard card preferred
• Successfully pass the client’s pre-employment screening process (Drug Test, Health Screen, Criminal Background Check)
• Ability to properly wear an N95 mask and adhere to social distancing guidelines while onsite
• Complete healthcare competency assessment and training on defusing assaultive behaviors

KNOWLEDGE AND SKILLS REQUIRED:

• Excellent oral and written communication skills; able to write informatively, clearly, and accurately
• Strong organizational and decision-making skills; must be able to assess and evaluate situations effectively
• Active listening skills
• Identify critical issues quickly and accurately
• Mediate conflict with tact, diplomacy
• Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION: These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

• Prior professional or volunteer experience in a hospital setting

PHYSICAL REQUIREMENTS AND ENVIRONMENT:

• Hospital environment with minimal to no exposure to extreme temperatures expected
• Major activities include walking, standing, speaking, listening, observing
• Physical effort is limited, to include some standing, bending, light lifting, and limited stretching and reaching; use of an N95 mask is expected
• Must be able to submit to drug screening to the extent permissible by law
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions