Holiday Inn Club Vacations

Security I Officer

Holiday Inn Club Vacations  •  Kissimmee, FL (Onsite)  •  4 months ago
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Job Description

This position is responsible for performing gate operations and access control duties to ensure the safety and security of guests and team members, protect Orange Lake’s assets, and maintain controlled access to the resort. This high guest-contact role requires an approachable, friendly, enthusiastic, and self-motivated demeanor with a strong guest-focused mindset. The ideal candidate must be able to multitask effectively while answering phones, greeting vehicles, and assisting walk-up traffic.

COMPANY BENEFITS

  • Matching 401K
  • Growth & Developmental Opportunities
  • Comprehensive Medical, Dental & Vision Benefits
  • Employee Assistance Program
  • Paid Time Off
  • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
  • Tuition Reimbursement & Continuing Education Courses


ESSENTIAL DUTIES AND TASKS

  • Greet guests warmly, offer advice and guidance regarding the resort. Security Gate Officers will ensure all guests (be they owners, overnight, recreational or business related) receive directions on how to reach their intended destinations. Work closely with the front office team to conform reservations
  • Identify and engage any suspicious person(s) who may attempt to access the property under false pretenses and verify their purpose for being on the property.
  • Greet employees arriving for work by confirming they possess their active OLCC Employee ID Card.
  • Greet incoming Warehouse deliveries, confirm they are vendors and provide appropriate directions to the drivers.
  • Coordinate with Security Officers during emergency situations to ensure arriving emergency vehicles receive directions on how to reach their intended destinations in a timely manner.

EDUCATION and/or EXPERIENCE

  • Strong customer service background.
  • Two years of hotel or retail experience with high customer contact preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Holiday Inn Club Vacations

About Holiday Inn Club Vacations

Go Further at 28+ Resorts. 🌴🗻🏖️❄️

Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.

It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.

Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.

Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.

But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.

Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.

This is our family. This is our 40th.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Orlando, Florida
Year Founded
1982
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