Job Description

Under the direct supervision of the General Manager, Outlet Manager, or Guest Services Manager, the Security & Maintenance Associate provides overnight operational support to ensure guest safety, property security, and timely resolution of technical issues. This position combines traditional security responsibilities with support to be provided to Night Audit staff, with coverage of any urgent guest issues within the property. The role requires strong communication skills, a calm and professional demeanor when working with the public, and general knowledge of hotel procedures and LGCA regulations. Responsibilities include supporting guests and staff at all times, professionally managing complaints, assisting with cash-outs and deposits, and supervising personnel as needed. In addition, the position may need to provide coverage for the Night Auditor, respond promptly to overnight issues within guest rooms. Conducts property walk-arounds for crowd management in Tavern United and Playmakers, as well as parking lot checks and possibly snow maintenance logs to ensure guest safety.

This is an overnight position with availability required from 11:00 PM to 7:00 AM, seven days per week. Candidates must be comfortable working overnight shifts and supporting hotel operations during late-night and early-morning hours.

Responsibilities

• Patrol the property and assist guests with any room, security, or urgent maintenance requests during overnight hours.
• Provide support to Night Audit staff and, when required, assume coverage of Night Auditor duties to ensure continuity of operations.
• Respond promptly to guest room issues.
• Conduct property walk-arounds for crowd management in Tavern United and Playmakers and perform parking lot checks to maintain guest and staff safety.
• Maintain logs for snow removal and sanding during winter conditions to ensure safe access for guests and employees.
• Assist guests during accidents or emergency situations.
• Conduct investigations, gather information, and prepare accurate reports for management review.
• Verify guest identification and compliance with Canad Inns policies, LGCA regulations, and outlet dress codes; ensure proper screening procedures such as metal detector checks.
• Monitor and enforce compliance with legal age requirements and responsible service guidelines.
• Notify the General Manager, Outlet Manager, or Guest Services Manager immediately of serious situations or the attendance of outside agencies.
• Perform consent pat-downs or consent purse searches;
• Record any confiscated ID and submit incident or other reports as required;
• Resolve disputes and situations as quickly and quietly as possible;
• Should an accident occur, render First Aid or CPR as required;
• Take names and contact information for witnesses, in the event of an incident or dispute.

Qualifications:

• Articulately communicates both verbally and in writing;
• Can acquire Criminal Background Check and necessary certificates (i.e., Smart Choice certification, First Aid, CPR)
• Valid MB Security Guard License;
• Detail-oriented;
• Enjoys meeting and speaking with a variety of people;
• Knowledge of all LGCA guidelines;
• Multi-tasks efficiently;
• Positive and up-beat attitude;
• Previous experience in a Club or Hotel setting is an asset;
• Recognizes and resolves problems quickly and efficiently;
• Willing to learn and take orders and direction.

About Canad Inns:

Canad Inns is Manitobas premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.